Job Category:

Customer Service & Experience

Job Family:

Customer Experience

Job Description:

What you’ll do

·    Lead and coordinate the Sales & Operations Planning (S&OP) process, ensuring alignment between customer demand, supply capabilities, inventory strategy, and business objectives.

·    Facilitate demand, supply, and S&OP reviews, identify risks and opportunities, evaluate scenarios, and ensure decisions are translated into clear and actionable plans.

·    Lead demand planning activities and partner with Sales, Customer Service, Finance, and Operations to maintain a single, aligned demand plan across the organization.

·    Oversee production, material, inventory, and replenishment planning to balance customer service requirements, operational constraints, inventory levels, and cost.

·    Lead the Sales & Operations Execution (S&OE) process, coordinating timely actions to manage short-term demand and supply imbalances, material shortages, capacity constraints, and service risks.

·    Lead Customer Service activities to ensure accurate order management, proactive customer communication, reliable order fulfillment, and effective resolution of service or delivery issues.

·    Provide leadership, coaching, performance management, and development support to the Supply Chain Planning and Customer Service teams.

·    Partner with Sales, Production, Logistics, Sourcing, Finance, and other functions to align priorities, resolve operational issues, and support new products, customers, and business growth.

·    Monitor planning, Customer Service, inventory, forecast accuracy, capacity, and operational performance metrics and drive actions to improve results.

·    Drive continuous improvement, standardization, digitalization, and automation of planning and Customer Service processes, tools, reporting, workflows, and data quality.

·    Prepare and communicate business reviews, performance reports, key risks, opportunities, and recommendations to support informed leadership decisions.

·    Ensure compliance with company policies, operating procedures, customer requirements, and food safety and quality standards.

What you will need to succeed

·    Bachelor’s degree in Supply Chain, Business, Customer Service, Operations, or a related field.

·    Requires 2–3 years of experience in Supply Chain, planning, customer operations, or a related role.

·    Experience leading or coordinating teams, projects, or cross-functional initiatives, with the ability to guide, support, and influence others.

·    Strong understanding of demand, production, material, inventory, and replenishment planning processes.

·    Strong analytical and problem-solving skills with the ability to evaluate scenarios, manage competing priorities, and make balanced business recommendations.

·    Effective verbal and written communication skills with the ability to influence and coordinate across functions and organizational levels.

·    Strong organizational skills, attention to detail, and the ability to lead in a fast-paced and changing environment.

·    Proficiency with planning and business systems, reporting tools, and Microsoft Office, particularly Excel.

·    Fluent Czech and English required; additional European languages are preferred.

·    Customer-focused mindset with a commitment to continuous improvement, collaboration, ownership, and accountability.

Schreiber Foods is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of disability.