Senior Supplier Relationship & Procurement Operations Manager
Location: Flexible on location in the UK with visits to our office in Wimbledon as and when required.
Contract Type: Permanent
Salary: Competitive
About the role
The Senior Supplier Relationship & Procurement Operations Manager is responsible for leading and maturing D&G's Supplier Relationship Management (SRM) capability across strategic and critical suppliers while overseeing Procurement Operations and Purchasing Administration activities.
The role is accountable for driving supplier performance, value delivery, innovation and executive supplier engagement, while ensuring efficient and compliant operation of supplier onboarding, purchasing processes, spend governance and supplier lifecycle management.
Working closely with Procurement, Third-Party Risk Management, Finance and business stakeholders, the role will strengthen supplier performance, improve procurement operations and ensure effective governance across the supplier lifecycle.
Key Responsibilities
- Lead D&G's Supplier Relationship Management (SRM) framework across strategic and critical suppliers, driving supplier performance, value creation, innovation and continuous improvement.
- Build and maintain strong executive-level supplier relationships, leading strategic engagement, performance reviews and governance activities to maximise commercial and operational outcomes.
- Own supplier performance management, including supplier scorecards, KPIs, service reviews, improvement plans and supplier lifecycle oversight from onboarding through to renewal and exit.
- Lead Procurement Operations, Purchasing Administration and supplier support activities, ensuring efficient, compliant and customer-focused service delivery across the business.
- Oversee supplier onboarding, supplier maintenance, purchasing processes and procurement operational controls, ensuring effective governance and service performance.
- Drive continuous improvement across procurement processes, supplier data, systems, reporting, controls and management information to improve efficiency, transparency and user experience.
- Own and chair the Third Party Spend Forum, ensuring effective spend governance, informed decision-making, prioritisation and delivery of agreed actions.
- Partner with Finance and Accounts Payable teams to improve purchase-to-pay (P2P) processes, supplier onboarding, invoicing, payment workflows and supplier experience.
- Partner with Procurement, Third-Party Risk Management, Finance, Risk, Compliance, Legal, Information Security and Operational Resilience teams to ensure effective supplier oversight and governance.
- Lead, coach and develop a high-performing team, building capability across Supplier Relationship Management and Procurement Operations.
What we're looking for
- Significant experience leading Supplier Relationship Management, Vendor Management or Strategic Supplier Management functions.
- Experience managing strategic and critical suppliers in a complex organisation.
- Strong supplier performance management, governance and executive stakeholder management experience.
- Proven experience developing or maturing SRM frameworks and operating models.
- Experience leading Procurement Operations, Purchasing Administration or Purchase-to-Pay (P2P) processes.
- Experience working with supplier onboarding, purchasing controls, procurement service delivery and Finance / Accounts Payable teams.
- Strong commercial awareness with a focus on value creation and continuous improvement.
- Experience leading teams and driving operational transformation.
Desirable
- Financial services or regulated industry experience.
- Experience supporting audits, regulatory reviews or outsourcing governance activities.
Why Join Us?
You will shape a critical business capability, influence senior decision-makers and drive meaningful improvements across supplier governance and risk management. The role offers strategic visibility, enterprise-wide influence and the opportunity to lead a specialist team.
We Offer Lots of Great Benefits! Some of Which Include:
- Competitive salary and annual discretionary bonus
- 25 days annual leave plus bank/public holidays, with the option to buy up to 5 additional days
- Training opportunities and clearly defined career progression
- Health cash plan including dental, optical, physiotherapy and access to a 24/7 virtual GP service
- Attractive company pension scheme
- Life assurance of 4x basic salary
- Dedicated online benefits portal with financial wellbeing support
- Salary Finance savings and borrowing options through payroll
- Car Leasing scheme with fully inclusive monthly costs
- Interest-free Travel Loans
- Cycle to Work scheme
- Discounted gym membership and wellbeing initiatives
- Volunteering opportunities through OnHand
- Employee Assistance Programme
- Free Domestic & General protection plan
- Discounts with hundreds of online and high street retailers
Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably qualified candidates regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, or marital and family status. Please note that our recruitment process includes comprehensive referencing and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
