Senior Business Systems Analyst
Location: Lisbon, Portugal
Working model: Hybrid (3 days in the office / 2 days remote)
About AstraZeneca:
At AstraZeneca, we are united by a shared purpose: to push the boundaries of science and deliver life-changing medicines. This is made possible not only through scientific innovation, but also through the strength of the people, services, and technologies that support our business globally.
Within Global Business Services, External Expert Engagement Services (E3S) plays an important role in enabling compliant, efficient, and scalable expert engagement processes across multiple markets. As E3S continues to evolve, TechOps supports the service through digital transformation, process improvement, and modern business technology.
The Role:
We are seeking a Senior Business Systems Analyst to join the E3S TechOps team in Lisbon.
This is a senior role operating at the intersection of business process, compliance, technology, and transformation. The successful candidate will work closely with business stakeholders, operational teams, IT, and external partners to translate complex business requirements into effective, scalable, and compliant business-technical solutions.
The role requires a highly analytical and collaborative individual who can work confidently across business and technical teams, engage effectively with senior stakeholders, and contribute to the delivery of complex initiatives and programmes. It offers the opportunity to support key transformation priorities across process optimisation, platform evolution, automation, and AI-enabled capabilities.
Key responsibilities:
- Partner with business and technical stakeholders to understand needs, gather business requirements, and translate them into clear functional and technical requirements that support effective end-to-end solutions
- Lead or support complex initiatives, projects, and programmes across the E3S process and technology landscape
- Analyse business processes, controls, risks, and operational challenges to identify improvement opportunities and support scalable solution design
- Drive business analysis activities, including discovery, requirements gathering, process mapping, impact assessment, and definition of business rules, user stories, and functional requirements to support technical design and delivery
- Work across business, compliance, and technology domains to ensure solutions are practical, effective, and aligned with operational and regulatory requirements
- Support the design and improvement of applications, systems, integrations, automations, and technology-enabled processes by translating business and compliance needs into clear solution requirements
- Identify and support opportunities in AI, automation, and digital process improvement to enhance efficiency, quality, and user experience
- Collaborate with IT, product teams, vendors, and project stakeholders to support delivery of enhancements, integrations, platform changes, and digital capabilities
- Contribute to platform and process evolution in line with the E3S roadmap and broader transformation priorities
- Facilitate workshops, stakeholder discussions, and alignment sessions across cross-functional teams
- Support testing and business readiness activities, including UAT coordination, documentation, training input, communications, and adoption support
- Monitor data quality, process effectiveness, and solution outcomes, and help define areas for improvement
- Support governance, prioritisation, roadmap discussions, and benefit tracking across strategic initiatives
- Provide guidance and informal mentorship to junior analysts or project team members where appropriate
Why this role matters:
This role will contribute to the continued evolution of E3S through stronger processes, improved digital capabilities, and well-designed business-technical solutions that support operational efficiency, compliance, and scalability. It offers the opportunity to work on meaningful cross-functional initiatives in a complex and evolving environment, with exposure to senior stakeholders and strategic transformation priorities.
Essential requirements:
- Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field
- Significant experience in a Business Systems Analyst, Systems Analyst, or similar role within a complex business and technology environment
- Proven experience working across both business and technical teams to shape and deliver effective solutions
- Strong experience working with Salesforce platforms or similar enterprise CRM / workflow ecosystems
- Strong analytical and problem-solving skills, including process analysis, requirements definition, and solution assessment
- Demonstrated ability to engage effectively with senior stakeholders and operate across complex cross-functional initiatives
- Experience supporting digital transformation, systems change, or platform-enabled business improvements
- Good understanding of business processes, controls, compliance considerations, and operational impacts in solution design
- Strong communication, facilitation, and stakeholder management skills in English, both written and spoken
- Ability to manage competing priorities and work effectively in a global matrix environment
- Strong collaboration skills, sound judgement, and a proactive, solution-oriented approach
- Interest in or experience with AI, automation, and emerging digital capabilities
Preferred experience:
- Experience within the pharmaceutical, life sciences, or another regulated environment
- Exposure to Salesforce Life Sciences, digital workflow tools, or modern service platforms
- Experience with AI-enabled tools, automation solutions, or digital copilots
- Experience in shared services, global operations, or transformation-focused environments
- Experience supporting business readiness, adoption, or change activities
- Familiarity with enterprise platforms and integrations, including SAP HANA, or similar ecosystems
- Experience working in geographically distributed and matrixed teams
What we are looking for:
We are looking for an individual who is:
- Highly analytical and comfortable working through complexity
- Business-oriented, with the ability to engage confidently with technical teams
- Collaborative and credible, with strong stakeholder management skills
- Clear and effective in communication, including with senior audiences
- Curious and improvement-focused, with an interest in digital transformation, AI, and automation
- Adaptable, self-directed, and able to perform effectively in a changing environment
Why join us:
At AstraZeneca, you will be part of a team helping to shape the future of business operations through stronger processes, modern platforms, and innovative digital capabilities. You will have the opportunity to contribute to high-impact initiatives, collaborate across markets and functions, and support meaningful transformation in a global organisation.
Apply today!
Date Posted
06-Aug-2026
Closing Date
19-Aug-2026
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
