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日本
Onsite
Match Group is a leading global technology company focused on connecting people through a portfolio of iconic products, including Tinder, Pairs, and other brands used by millions of people around the world. We operate at a global scale, combining product innovation, reliable infrastructure, privacy, security, and operational excellence to support our employees and customers across regions.
As our business continues to evolve across APAC, we are looking for a senior, hands-on Senior System Engineer based in Tokyo to provide high-quality IT support for our Japan office and remote employees across the APAC region.
As a Senior System Engineer, you will be a key member of the IT team responsible for delivering exceptional workplace technology support, managing corporate IT systems, and continuously improving IT operations across APAC.
This is a senior individual contributor role. You will own local IT support for the Tokyo office while also supporting remote employees across the APAC region. The ideal candidate is not simply a helpdesk operator, but a proactive IT professional who can identify operational gaps, improve processes, automate repetitive work, and partner effectively with global IT, Security, and business teams.
You will support a mixed Mac and Windows environment, administer core workplace tools, manage device and SaaS lifecycles, support employee onboarding and offboarding, and contribute to security and audit readiness. This role is approximately 70% IT operations and support, and 30% project work and process improvement.
Within the first 6 to 12 months, you will have established strong ownership of IT support across the Tokyo office and APAC region. Employees will receive consistent, high-quality support, core IT processes will be more efficient and better documented, and regional IT operations will run with greater clarity, reliability, and scalability.
You will be expected to move beyond reactive support by identifying recurring issues, improving workflows, strengthening operational standards, and partnering with global teams to deliver a world-class IT experience for employees.
You will thrive in this role if you are hands-on, highly accountable, and passionate about delivering excellent employee support. You are comfortable working independently, but you know how to collaborate with global stakeholders. You enjoy solving ambiguous problems, improving broken or manual processes, and building scalable IT operations.
This role is best suited for someone who brings strong technical judgment, customer empathy, and operational ownership. We are looking for someone who can both support users effectively and raise the bar for how IT services are delivered across the region.