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Boston, Massachusetts, United States
Onsite
Key Responsibilities:
Independently coordinates and performs business application configuration, setup, maintenance, testing, analysis and troubleshooting in various Federal Reserve systems which may include: accounting and settlement agreements, correspondent/respondent relationship agreements, mergers, retired and failed financial institutions for Fedwire Funds and Securities payment services. This involves performing due diligence, business application systems research and analysis, processing, accounting and settlement configuration and testing, internal and external stakeholder follow-up, hosting conference calls to analyze, complete, verify and confirm requested application and accounting system configuration changes in all applicable systems. Serves as a primary point of contact for the customer and internal stakeholders, addressing inquiries and providing timely support throughout the process. Collaborates with customers to understand their requirements and objectives. May serve as lead on special projects or assignments that require advanced analytical and/or project management skills and technical acumen. Must be able to meet established service level agreements and quality measures.
Troubleshoots to resolve complex issues related to customer setup. This includes researching and documenting the issue, evaluating the severity, determining, and facilitating corrective action, and understanding if escalation to a • Responds to Depository Institution (DI) cyber incidents. Serves as the subject matter expert (SME) and is responsible for providing important details regarding the financial institution processing and settlement relationship configuration and executing any necessary actions to disable/restore services as instructed if necessary. These incidents can occur at any hour on any day. Due to the critical nature of these events, the specialist may be called upon outside of normal business hours to respond.
Troubleshoots to resolve connectivity issues, file formatting issues, and set up. Collaborates with internal stakeholders to troubleshoot and resolve issues. • Provides coaching and guidance to less experienced staff. Administers cross-training, which includes developing training plans and materials. Provides consultation and/or training to other internal stakeholders as needed to support customers.
Participates in or leads various projects or workgroups to collaborate on improvement initiatives. This includes providing support and assistance with hosting meetings, developing agendas, creating presentations, documenting business requirements, complying with procedures and processes, and conducting user acceptance testing as needed. This also includes maintaining department procedures to ensure they are updated as processes change and new automation or tools are tested and implemented.
Assists with the coordination and provides technical guidance and support for critical testing activities, such as Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency, operational or application conversions/enhancements, etc. This includes phone support for customers during the test, performing system updates in the test environment for customer profiles, obtaining attestations from customers, escalating customer and technical issues, etc. Serves as the intermediary between customers and other internal stakeholders to report issues, provide status updates, etc.
Education: Bachelor’s Degree or Experience
Experience: Five to Eight years preferred
Functional Knowledge Preferences
Knowledge Areas:
• Advanced Customer Service skills
• Operational efficiencies and improvements
• Advanced knowledge of Business process and procedures
• Business application systems configuration, testing and analysis
• Excellent Multi-tasking and Communications (written and verbal) Skills
• Excellent Organizational skills and attention to detail with a proactive approach to problem solving
Technical Skills:
• Intermediate to Advanced proficiency with Microsoft Office Applications
• Strong technical aptitude for innovation and continuous development to learn, test, and implement new tools, technologies, and methodologies
• Research and analysis capabilities of a complex nature
• Application of risk management policies and practices
• Intermediate to Advanced in Payments operations and business application systems, e.g. Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM)
• Intermediate to Advanced in Payment Services (e.g. Fedwire Funds and Securities, FedNow)
• Project management skills and ability to manage projects effectively
The salary range for this position is $72,300 - $90,400 - $108,500.
The position and job description posted is for a Senior level, however, candidates may be considered at the Lead level based on the extent of their experience. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. Whether you’re developing into the job or are a more seasoned candidate, we aim to pay competitively. If you reside outside of the 1st District, you may be hired by your local Federal Reserve District and compensation will follow hiring District's range and policy.
The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.
All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.
The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.
All applicants must have resided in the United States for at least three (3) years
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.