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San Jose, California, United States
Onsite
BASIC FUNCTIONS: This position exists to provide direct input to project plans, schedules, and methodology in the operation and maintenance of multiple system environments. Candidate responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. This position is also responsible for triage change management support.
QUALIFICATIONS:
• 5+ years of Systems Engineering experience
• BS Engineering/Computer Science or equivalent experience required
TECHNICAL SKILLS:
• Change management.
• Understanding of storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure.
• Program installation and troubleshooting.
• Knowledge of virtual server environments and thin client.
• Knowledge of scripts for automation.
• Advanced understanding of system and problem management tools.
• Knowledge of system recovery procedures.
• Strong problem-solving skills.
• Good oral and written communication skills.
ACCOUNTABILITIES:
• Diagnose complex system problems using dumps, traces, or other diagnostics aids.
• Diagnose system performance problems using available standard performance tools and system indicators such as queue lengths, CPU utilization, etc.
• Install program products and system components or aid in installation by end users.
• Develop user mods for installation of customized existing routines, device drives, and other system modifications.
• Develop optimum system configurations and plans for installation of hardware devices.
• Recommend and change system parameters or configuration variables to improve overall system performance.
• Write commands or processes for execution under multiple system environments.
• Review job control/scripts developed by less-experienced staff members and assist in modifications of same for optimum performance and operation.
• Demonstrate understanding of system dump contents, system control block structures, all characteristics/features of hardware being used, and all system performance principles.
• Debug any system problems, develop online procedures for execution of commonly used processes, and perform procedures necessary for recovery.
• Demonstrate thorough understanding of all system components and of program products assigned to support.
• Demonstrate knowledge of system parameters to control, configure, and install various systems; in-depth knowledge of software installation aids; and user knowledge of all facets of the online system.
• Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• Demonstrate thorough understanding of major system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
• Configure controls; install or troubleshoot programs within multiple system environments.
• Construct Job Control Language (JCL) or scripts for processing of workloads by system.
• Develop job control procedures or work flow diagrams for commonly used processes and automate wherever possible.
• Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools.
• Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation.
• Demonstrate problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
• Demonstrate knowledge of system components in completing assigned tasks (i.e., storage systems, Linux kernel, UNIX kernel, UNIX file system, and Windows infrastructure).
• Perform online system functions to assist with tasks encountered in execution of daily responsibilities such as utility functions and editing of files.
• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
• Proper management and implementation of team changes and service requests.
• Proper creation, execution, documentation, and closure of tasks, changes, and requests.
• All other duties as assigned.
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