Senior Technical Account Manager,

Accountabilities:

• Manage a portfolio of up to 10 strategic enterprise customers, depending on their size and complexity, driving adoption, business value realization, customer satisfaction, and retention.
• Serve as a trusted technical advisor throughout the customer lifecycle, providing guidance on cloud security, platform adoption, operationalization, and best practices.
• Develop and execute customer success plans with measurable objectives aligned with security, compliance, and business priorities.
• Build strong relationships with stakeholders at all levels, from technical practitioners to C-suite executives, and lead value-focused conversations, business reviews, and executive briefings.
• Identify adoption barriers, technical challenges, expansion opportunities, and renewal risks, partnering closely with Sales and Renewal teams to support commercial outcomes.
• Coordinate with Product Management, Engineering, Support, and other internal teams to resolve complex customer issues and represent customer needs and feature requests.
• Diagnose and drive resolution of highly complex technical problems, navigating ambiguous situations and coordinating multiple internal and external stakeholders.
• Continuously enable customers on new platform capabilities and help them apply cloud-security best practices effectively.
• Contribute to the development of a high-performing Technical Account Management organization by mentoring peers, supporting escalations, improving processes, and developing technical subject-matter expertise.
• Act as a cloud-security thought leader by following emerging threats, participating in industry events, and contributing to relevant technical communities and content.

Requirements:

• Native-level Brazilian Portuguese and excellent spoken and written English; applications must be submitted in English.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 8 years of experience in technical customer-facing roles supporting cloud or cloud-security products, such as Technical Account Management, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineering, or Architecture.
• Strong experience with cloud services and architecture across at least two major cloud providers, such as AWS, Google Cloud, Azure, or OCI.
• Hands-on experience deploying and operationalizing container technologies such as Docker or Kubernetes, including understanding of their security implications.
• Practical experience with DevOps technologies such as CI/CD, version control, and Infrastructure as Code, along with awareness of related security considerations.
• Experience in cloud cybersecurity, ideally including exposure to AI/ML technologies applied to threat detection or security operations.
• Strong understanding of cloud-security best practices, threat models, and complex enterprise security use cases.
• Proven ability to manage strategic enterprise customers, build executive-level relationships, and consistently drive measurable customer outcomes.
• Exceptional communication, interpersonal, organizational, analytical, and problem-solving skills, with the ability to influence stakeholders across different levels of an organization.
• Ability to use customer data, CRM systems, and technical or log-analysis tools to monitor customer health, identify trends, and inform retention and success strategies.
• Ability to work collaboratively across multiple communication channels and teams while maintaining a proactive, customer-first approach.
• Legal right to work in Brazil without visa sponsorship.
• Ability to work in a hybrid model from the São Paulo office three days per week.
• Preferred qualifications include advanced cloud certifications, security certifications such as CISSP or CCSP, and 12+ years of relevant technical customer-facing experience.
• Additional valuable experience includes CNAPP, cloud-security architecture, complex security transformations, and managing a portfolio of 5+ strategic enterprise customers.

Benefits:

• Hybrid working model with three days per week in the São Paulo office.
• Opportunity to work with strategic enterprise customers and complex cloud and AI security environments.
• Exposure to a rapidly evolving technology landscape spanning cloud security, AI, SaaS, and cybersecurity.
• Opportunity to influence product direction by bringing customer insights and technical requirements to Product and Engineering teams.
• Career development through technical specialization, mentorship, thought leadership, and participation in industry initiatives.
• Collaborative, international environment with cross-functional exposure to Sales, Product, Engineering, Support, and customer teams.
• Opportunity to contribute to the growth and evolution of a global Technical Account Management organization.
• Employee benefits and compensation are provided according to the applicable local employment framework.