This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in United States.
This role is an opportunity to become a trusted technical advisor to strategic and enterprise customers throughout their post-sales journey. You’ll own customer relationships, accelerate platform adoption, and connect technical capabilities to measurable business outcomes. Working within a globally distributed Customer Engineering organization, you’ll collaborate with Solutions Engineering, Product, Support, Sales, and other technical teams. You’ll help customers improve operational maturity across containerization, CI/CD, infrastructure-as-code, and cloud-native development. The role combines strategic account management with hands-on technical guidance, proactive risk management, and executive engagement. You’ll also contribute to scalable enablement programs, best practices, and frameworks that elevate customer success across the broader organization.
Accountabilities
- Build trusted relationships with assigned enterprise customers by understanding their technical environments, business priorities, challenges, and success criteria.
- Serve as the primary post-sales technical contact and customer advocate, ensuring platform capabilities are aligned with customer objectives and measurable outcomes.
- Drive adoption, operational maturity, and long-term value realization through proactive account planning, technical guidance, and strategic engagement.
- Conduct regular technical and business reviews, demonstrating progress, identifying expansion opportunities, and aligning stakeholders around success metrics.
- Anticipate technical risks, adoption barriers, and customer blockers, developing mitigation plans in partnership with customers and internal teams.
- Partner with Solutions Engineers to ensure effective transitions from pre-sales through onboarding and ongoing customer success.
- Provide proactive guidance on containerization, Kubernetes, CI/CD, infrastructure-as-code, cloud-native development, and emerging developer productivity practices.
- Translate customer feedback and technical challenges into actionable insights for Product, Engineering, Support, and other internal teams.
- Develop reusable best practices, reference architectures, technical playbooks, workshops, and digital enablement resources that can scale customer engagement.
- Maintain accurate documentation of customer relationships, account health, engagement activity, success plans, and progress against key metrics.
- Contribute to the evolution of standardized onboarding, health-review, renewal, and lifecycle engagement processes.
- Support scalable 1:many initiatives that improve customer education, adoption, and operational efficiency.
Requirements
- 4+ years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, DevOps Consultant, Customer Engineer, or a similar position.
- Strong knowledge of Docker, Kubernetes, CI/CD, infrastructure-as-code, and modern cloud-native development practices.
- Proven ability to translate complex technical capabilities into business outcomes and demonstrate measurable customer value.
- Strong communication and presentation skills, with the ability to engage effectively with both technical practitioners and executive stakeholders.
- Strategic thinking and the ability to identify patterns, anticipate customer needs, and develop long-term solutions rather than focusing solely on individual technical issues.
- Strong relationship-management skills and a customer-first approach to solving complex problems.
- Ability to work effectively across Sales, Solutions Engineering, Product, Engineering, Support, and other functions in a globally distributed organization.
- Experience working with developer-first platforms or product-led growth models is an advantage.
- Familiarity with AI/ML infrastructure or agent-based development platforms is a plus.
- Previous post-sales or lifecycle-management experience within an infrastructure, developer-tools, or SaaS organization is beneficial.
Benefits
- Canada compensation of CA$201,600–CA$288,000 OTE + equity.
- Equity participation for full-time employees.
- Remote-first work environment with flexibility to manage your schedule.
- Home-office support to help create a productive and comfortable workspace.
- Technology stipend equivalent to US$100 net per month.
- Generous paid time off, quarterly wellness days, and a designated year-end wellness break.
- Annual learning and development stipend for conferences, courses, certifications, and other professional development.
- 16 weeks of paid parental leave after six months of employment.
- Comprehensive benefits, including medical coverage, retirement programs, and paid holidays, varying by country.
- Opportunities to collaborate with a globally distributed team and contribute to scalable customer-success initiatives.
- Optional interview recording for calibration and consistent evaluation, requiring explicit candidate consent.
- No visa sponsorship is available for this position.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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