Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Senior Technical Account Manager (Senior TAM) is responsible to deliver technical success to Genesys customers by acting as a strategic advisor and trusted partner for our enterprise customers, helping them maximise the value of their AI-driven customer experience (CX) platforms. This role sits at the intersection of technology, business outcomes, and customer success, ensuring that AI solutions are not only deployed successfully but continuously optimised to deliver measurable impact, scalability, and innovation.
This role owns customer value realisation, driving adoption, helping to optimise AI performance, and align the platform to the customer’s broader CX and digital transformation strategy, matching customer Roadmap with Genesys Roadmap.
As a trusted advisor, the TAM works closely with internal teams as well as the customer stakeholders to ensure, amongst others:
The Senior TAM must demonstrate professionalism, accountability and experience, manage and grow customer relationships. Showing initiative is key and you must be able to enhance methodology, take on side projects, work flexible hours, embrace company culture, and adapt to ongoing change.
The Senior TAM is expected to be passionate about innovation, consultative in nature and have an easy going relationship building self-assured personality.
Responsibilities:
Qualifications/Requirements:
Benefits
Additional Genesys days off - August Free Fridays and Diversity day
Company Saving Plan
Group Retirement Savin
Medical Insurance
Annual leave
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.