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TECHNICAL ADOPTION MANAGER
The Elevator Pitch: Why will you enjoy this new opportunity?
Are you passionate about learning and leveraging VMware’s core products to help Fortune 100 customers succeed in creating an effective Multi-Cloud Operating Model/Deployment? Do you already possess strong business acumen and technical skills and could come up to speed quickly on VMware’s latest solutions? Does helping organizations achieve their business objectives through the usage of technology inspire you? If it does, we have the perfect job opportunity for you!
As a Technical Adoption Manager (TAM), you will serve as a trusted advisor, driving a cross-functional, unified customer experience using your technical, communication, and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology.
Upon joining our Customer Success Technical Adoption Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. You will play a critical role in guiding enterprise customers by enabling them to rapidly and successfully onboard, adopt and realize business value through success planning /execution, and technical guidance across the entire customer journey.
In the TAM role, no day is the same, and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact on their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your schedule and priorities to help our customers achieve their goals and, at the same time, maintain a great work/life balance.
You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align with their business goals and the overall impact of VMware’s solutions on business results.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?
During the first year, you will onboard into the TAM role and then work with your assigned customers.
Within one month: articulate customer key business objectives and desired outcomes and begin crafting a joint Success Plan with the customer through the customer engagement, you will serve as a trusted advisor, and ensure best-in-class execution and recommend improvements in customer's operations that add value, and proactively drive consumption, customer health, retention: Articulated their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. Completed relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance Identified customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption
Presented your achievements and customer progress in regularly though Quarterly Business Review
You will feel at home communicating key topics of VMware’s solutions across all customer levels to drive realized value and long-term strategy In addition, you will continue to grow, and enhance your technical knowledge (VMW / Industry offerings), and soft-skills through VMware’s structured quarterly training programs
The Work: What type of work will you be doing? What requirements, skills, or assignments will you be performing on a regular basis?
As part of the Customer Success Technical Adoption Manager team, you will be working for a long-term period with a number of assigned customers. The activities performed are all aligned with a single purpose: to help our customers achieve their desired outcomes rapidly while using VMware technology.
You will collaborate with the broader VMware team as you perform the following:
Leverage your proven work experience in customer-facing positions (e.g. TAM, Solution Engineer, or technology consultant, IT vendor, professional services organization, or part of IT team)
Draw on your experiences with enterprise-level virtualization and ability to map additional VMware solutions to the customer’s unique business and technical requirements. Use your tenured expertise with VMware’s Multi-cloud products (Infrastructure SDDC (vSphere, VCF, VVF) or Cloud Environment (Cloud services, VMC/AWS, vCloud director) or Network Virtualization (NSX) or Automation/Monitoring (Aria Suite, Aria Operations Manager, Aria Automation). Utilize a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:
Create a Success Plan with objectives/tasks aligned to customer requirements / business objectives
Deliver technology roadmaps & assessments that provide desired-state and outcome-focused plans
Provide Solution Guidance & best practices review to identify performance optimization opportunities
Optimize Operations to confirm activities are aligned with stated technology goals & priorities
Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
Present and communicate effectively and build relationships with CxO level personnel
Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff you will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion.
You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.
You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.
What is the leadership like for this role? What is the structure and culture of the team like?
What is your leadership like?
What is your “sell statement” on the TAM organization and/or the culture of your team. What makes the team they will be joining great?
EXAMPLE: Managers of this organization are very supportive of their teams, their success within their role and their career path for the future. Team collaboration is encouraged. TAMs are proud of their teams, their customers and what they do at VMware. Everyone is easy to talk to, approachable and willing to help one another. The TAM organization is focused on the success of clients
The CS TAM team is focused on driving strategic customer outcomes, not just activity, while enabling our customers to derive maximum value from their VMware solutions. We are critical to the success of VMware and celebrate our role in the future of the company. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. We do the right thing for the customer so when our customers achieve their outcomes, we are successful too. We are an open team who shares best practices, and everyone wants their colleagues to succeed and develop meaningful careers and networks within VMware and the industry. We support each other and want to give back to each other and our communities so we welcome innovation and creativity at all levels to be meaningful contributors to our countries and societies.
Where is this role located?
Remote: This role is a home-based office position in Toronto, Ontario or Manitoba. Candidate must be able to travel up to 30% regionally (NOTE: Most travel will be local from your home office to clients within the nearby region, and there will likely be a few out of state client visits and/or 3-4 conferences or training that require travel throughout the year)
Experience/Education:
Bachelor's degree preferred. Relevant year's experience in lieu of a degree may be considered.
12+ years related experience required
Legal Authorization to work in Canada is required.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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