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Bengaluru, Karnataka, India
Onsite
Job Requisition ID #
Position Overview
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. We are looking for a professional with automation and scripting experience, preferably in the Architecture, Engineering and Construction (AEC) space.
You should have experience supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.You will join the Technical Adoption team within the Customer Success Management group, a team that helps strategic customers maximize success and achieve stronger returns on their investment while valuing professional development, supporting growth, and rewarding high performance.
Responsibilities
Deliver product and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows
Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes
Lead live coaching and scalable group enablement sessions (1: many) for end users, including workflow-specific guidance and best-practice sharing
Act as a trusted technical advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards
Minimum Qualifications
Bachelor’s degree or equivalent experience
Minimum of 5 years' experience in related field
Advanced knowledge of Architecture, Engineering, and Construction (AEC) technologies and automation concepts such as scripting, APIs, integrations, and low-code/no-code workflows
Experience supporting automation in an enterprise environment or working directly with enterprise clients
Experience with scripting or programming languages such as Python, PowerShell, C#, JavaScript, VB.NET, C, or C++
Experience with low-code/no-code environments such as Workato or Power Automate
Able to manage several projects at a time, setting the right priorities
Proven ability to be agile and learn quickly in a fast-paced environment
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Preferred Qualifications
Technical consulting experience and/or technical project delivery experience with large, demanding customers
Enthusiasm and passion for technology and innovation
Experience with Autodesk Platform Services
Experience working as a BIM manager or Automation lead in an architecture/construction firm beneficial
Demonstrated ability to build and maintain strong relationships at all levels
Excellent team player, enjoying supporting and interacting with other members of a global team
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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