Job Requisition ID #
Position Overview
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes. We are looking for a professional with CAD/CAE experience in the Design and Manufacturing (D&M) space. You should have experience supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.
You will join the Technical Adoption team within the Customer Success Management group, a team that helps strategic customers maximize success and achieve stronger returns on their investment while valuing professional development, supporting growth, and rewarding high performance.
Responsibilities
Deliver product and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows
Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes
Lead live coaching and scalable group enablement sessions (1: many) for end users, including workflow-specific guidance and best-practice sharing
Act as a trusted technical advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards
Minimum Qualifications
Bachelor’s degree or equivalent experience
Minimum of 5 years of experience in a related field
Expert knowledge of Autodesk Inventor
Ability to manage multiple projects simultaneously and prioritize effectively
Strong communication skills, with the ability to clearly explain complex technical concepts
Strong troubleshooting and analytical skills
Ability to converse fluently in Korean
Preferred Qualifications
Additional knowledge of AutoCAD and/or Autodesk Fusion, Inventor Nastran or CAM
Experience delivering technical training to large, demanding customers
Experience identifying and improving Design & Manufacturing workflow challenges through Autodesk solutions
Experience working collaboratively with global teams
Takes ownership and adapts to change
Ability to converse in English
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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