End Date
Sunday 28 June 2026We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingJob Description Summary
The requirement is for a Senior Technical Application Service Specialist with 8–11 years of experience, having strong expertise in SQL and relational database performance tuning, along with hands-on experience in scripting using Shell or Python. The role demands solid operational exposure in SRE/L2 support, incident management, and monitoring tools such as Dynatrace.Job Description
Job Title: Senior Technical Application Service Specialist
Experience: 04 to 07 years
Location: Hyderabad
Working Pattern: Hybrid
As a Service Specialist E in Financial Wellbeing, you will be skilled at working independently managing a wide range of stakeholder topics and complex issues. They contribute to improving service processes and mentoring themselves and other members. This grade focuses on deep product technical knowledge, enhancing problem-solving skills, and taking on responsibility to lead the service resiliency and drive to automate.
Working within the Financial Wellbeing Platform your focus will be to engage and collaborate towards the pivotal roles required in the next stage of our transformation journey. Our Platform purpose is to create a leading experience to help our customers before, during and after financial difficulty. Focus on helping customers to become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools and applications, creating, and enhancing these to allow customers to better understand and manage their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on SRE improvements, SLI/SLO's, Data engineering controls, Test Automation, DevOps, Cloud Technologies, Rationalisation, and collaborations across our squads.
You'll join a dynamic team which will work closely with Chester/London based colleagues who are passionate about new ways of working and new ideas. Developing Operational Run capability by coaching others on how to build serviceability into the design and architecture of new solutions, minimising risk and delivering cost efficient software. Overall they will provide insights into the performance of existing software solutions - ensuring that Labs priorities effectively across existing issues and new features from their Product backlogs.
In this role you should be able to collaborate with the team, be able to coach and support the development of others, whilst providing expert guidance. Being involved in cross-disciplinary teams, they should be able to showcase excellent interpersonal and communications skills. Engaging into a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and to support methods to remove routine tasks, whilst being quick learners who can learn and adapt to new tools and technologies being used within Lloyds and the wider industry.
This role accepts 24*7 responsibility for service availability, currency and performance. This is also a leadership level role and will blend both technical expertise with great passion for developing both yourself and collaboratively with others.
Acts as the accountable service authority for the platform, setting direction and deployment of service resiliency, risk management, and as continuous improvement & automation leader.
Job Description
What are we looking for (Behaviours & Competencies)
We believe that people don't fit accurately into roles, and we value everyone's individual skills, experience, and knowledge. These are some of the skills we're looking for:
As a Senior Technical Application Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.
Job Description
Knowledge & Experience
Must Have Skills
Key Responsibilities
What else:
Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.
At LBG, we’re invested in your continual development. That’s why we champion a collaborative learning environment that will support you with time to grow, career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.
On top of our platform team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people. Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can’t say ‘yes’ to all of the above, but you’re self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we’d love to hear from you…
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.
As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands and Gibraltar are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands or Gibraltar would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.