Senior Technical Business Support Analyst (Workday)

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States at the time of hire and must maintain work authorization throughout employment without employer sponsorship.

PGE is hiring a Senior Technical Business Support Analyst to support Workday Talent Management, Recruiting, Learning and Succession modules.

Career Level Summary

• Requires in-depth knowledge and experience.
• Uses best practices and knowledge of internal or external business issues to improve products or services.
• Solves complex problems and applies new perspectives using existing solutions.
• Works independently with minimal guidance.
• Acts as a resource for less-experienced colleagues.

Key Responsibilities

Troubleshooting

Responds to and triages end-user hardware and software issues. Identifies trends and proactively resolves systemic issues. Investigates root causes and leads cross-functional resolution efforts. Negotiates deadlines between IT and end users.

Monitoring

Monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively implements process improvements.

Upgrades and Testing

Analyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing and coordinates all aspects of upgrades considering business-process needs and system constraints.

Reports

Designs reports and analytics. Provides data to end users to support business-process and system improvements.

Consultation

Serves as a subject-matter expert to end users and others. Supports or leads cross-functional projects. Recommends operational process improvements to optimize system use.

Education and Experience

• Education: Bachelor’s degree in computer science, engineering, or a related field, or equivalent experience.
• Experience: Typically five or more years using operational systems, performing IT troubleshooting, or equivalent.
• Certifications, licenses, and training: Workday configuration training required

Functional Competencies

• Advanced knowledge of departmental systems including Workday, myservices, Jira
• Advanced knowledge of business-unit operating processes. Background in talent management and learning preferred.
• Advanced knowledge of system configuration or application-system development, relational databases, and coding principles.
• Intermediate knowledge of utility systems.
• Intermediate knowledge of system-interface/configuration protocols, web tools, and database concepts.
• Intermediate customer-focus skills.
• Intermediate enterprise/business-awareness skills.
• Advanced analysis and problem-solving skills.

General Competencies

• Advanced business-process-relationship skills.
• Intermediate knowledge of the utility industry.
• Advanced organization and prioritization skills.
• Intermediate project-management skills.

Physical and Cognitive Demands

Cognitive level: Substantial—consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions.

Cognitive

• ​​Ability to adhere to set response times, deadlines and time-sensitive tasks 
• ​​Ability to follow accuracy standards 
• ​​Ability to follow through on decision-making tasks 
• ​​Ability to interact effectively and collaboratively within a team environment 
• ​​Ability to communicate and solve problems when under stress 
• ​​Ability to respond and adapt to frequent change 
• ​​Ability to accept and demonstrate self-awareness when provided constructive feedback 
• ​​Ability to discern feedback and acknowledge ownership of areas of improvement 
• ​​Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks 
• ​​Ability to successfully collaborate with peers, managers and others within the organization 
• ​​Demonstrates sound memory 
• ​​Ability to process new information to be applied consistently to work tasks 

Schedule/ Attendance 

• ​​Ability to work long hours 
• ​​Ability to work a variable schedule 
• ​​Ability to report to work and perform work during periods of severe inclement weather  
• ​​Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance 
• ​​​Ability to work on-call schedule 

Physical Capabilities 

• ​​Job requires a valid driver’s license
• ​​​​Frequent driving/travel/commute (at least once a week or more)
• ​​Computer use (use computer regularly for entire work shift) 

Environment

• Office

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. 

To be considered for this position, please complete the following employment application by the posting close date.  Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.