Perth, WA, Australia, Australia
Onsite
What success looks like in this role:
Provides the full range of Field Engineering support for an assigned base of large and complex enterprise clients.
Takes complete ownership of onsite service activities, ensuring seamless delivery and client satisfaction.
Performs advanced-level maintenance on products and systems, including installation activities of low to medium complexity.
Uses advanced tools and technical expertise to resolve client problems and conduct scheduled installs.
Provides technical feedback on equipment, systems, and processes to improve overall service delivery.
Identifies and resolves systemic issues within the team, contributing to continuous improvement.
Proactively supports team members by offering technical assistance and expertise.
Contributes to improved client service metrics, reporting, and documentation.
Monitors technical and process issues, proactively informing management and recommending improvements.
You will be successful in this role if you have:
A strong background in Enterprise-level work on Dell and Lenovo systems, with proven ability to manage complex client environments.
Experience installing, repairing, and providing technical maintenance for products and component hardware/software, primarily on customer premises.
Ability to ensure systems operate as designed, and are maintained and/or upgraded per requirements.
Strong collaboration skills, working effectively with technical colleagues to deliver timely, effective, and seamless service.
Capability to schedule services, complete required administration, and engage with customers to ensure satisfaction and understanding of product functionality.
Good working knowledge of disassembly and reassembly of Servers and desktops and Laptops
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