At EBANX, we believe barriers were made to be broken. We started our story in Curitiba, Brazil, and today we are a global company, present in more than 29 countries, with offices in Curitiba, São Paulo, Shanghai, Singapore, and Johannesburg. In total, we are 700+ ebankers spread across the world, connecting companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets—creating new opportunities and revolutionizing the future of digital payments.
Our mission is clear: to give global access to everyone. We are guided by the motto #TamoJunto, which translates into four key pillars: Shape Tomorrow, Evolve Fast, Make It Happen, and Unlock The World.
If you want to be part of a global company with accelerated growth that is shaping the future of digital payments, EBANX is the place for you.
In the Operations team at EBANX, you don’t just oversee processes. You ensure that every step of our solution runs accurately, efficiently, and reliably, impacting millions of transactions worldwide. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary.
What your day-to-day will look like
- Partner with Commercial to define the right technical solution for each merchant.
- Lead technical calls with different audiences, from EBANX solution presentations to exploratory discovery sessions.
- Design and document the merchant solution, validating it with internal teams (Product, Regulatory, Finance, Fraud, Tax, Engineering).
- Present the solution to the Merchant Solution Committee and secure the merchant's formal approval.
- Own the technical responses to RFPs and RFIs.
- Lead the merchant's integration from kickoff to go-live: API guidance, sandbox testing, and certification.
- Set up the merchant in EBANX's internal tools: accounts, countries, and payment methods.
- Troubleshoot integrations with logs and transaction data. Escalate product issues with evidence.
- Run the go-live and transition the merchant to the Technical Account Manager.
- Flag risks early and drive mitigation with internal teams.
- Report weekly on the progress of every merchant you own.
- Spot expansion opportunities (new countries, payment methods, features) and take them to Commercial.
What you need to shine in this role
- Technical background in web and cloud applications and API communication: REST, JSON, webhooks, and authentication.
- Hands-on experience testing and debugging APIs (Postman or similar) and analyzing logs.
- Payments industry background.
- Run multiple integrations in parallel and deliver against deadlines.
- Credibility with business and engineering audiences alike.
- Ability to coordinate effectively with people across geographically diverse cultures.
- English fluency.
- Share knowledge and help develop the Sales Engineering team.
- Bachelor's degree or equivalent in a technical field.
Bonus points if you have
- Experience in integration, implementation, or solutions engineering at a PSP, acquirer, or fintech.
- Basic SQL.
- Spanish.
- Knowledge of emerging-market payment methods (Pix, OXXO, UPI, and similar).
EBANX offers:
- Performance Bonus: Annual bonus program based on company results.
- Meal Allowance: Monthly allowance to support your meals.
- EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth.
- EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning.
- Language Classes: Language classes to support your personal and professional development.
- Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance.
- Well-being Program: Access to activities and resources that promote physical and mental health.
Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together.
✨ An Out Of The Ordinary career is waiting for you here!
