Location:
127 Public Square, Cleveland Ohio
This opening can be filled as a Technical Product Management or Senior Technical Product Management based on the selected individual's experience/skills.
About CPT
The Client Pricing & Returns Tool (CPT) is a strategic commercial banking platform that supports pricing, profitability analysis, and deal approval workflows across KeyBank's Commercial & Institutional Banks. The platform helps relationship managers, deal teams, and business leaders make informed lending decisions by providing profitability forecasting, pricing insights, and decision-support capabilities. As CPT continues to evolve, the product is expanding beyond a transaction-focused tool toward a broader pricing intelligence platform that connects people, processes, data, and analytics across the commercial lending lifecycle. The role may focus on other systems and tools as needed.
About the Role
We are seeking a Technical Product Management person to support the Client Pricing & Returns Tool (CPT), a strategic commercial banking platform used to drive pricing, profitability analysis, and deal approval workflows across the lending infrastructure.
This is a hands-on product role for someone who can combine product management, business analysis, agile delivery, and technical acumen to help deliver high-impact capabilities for bankers, underwriters, treasury partners, and sales leaders.
The Technical Product Management person will work closely with product, engineering, architecture, design, data, analytics, and business teams to translate business needs into actionable requirements, maintain a healthy backlog, support agile delivery, and ensure new capabilities are delivered with quality and business value.
The ideal candidate is highly organized, technically curious, comfortable navigating ambiguity, and able to operate effectively across both business and technology teams.
Key Responsibilities
Product Ownership & Requirements Management
- Partner with business and technology stakeholders to gather requirements, identify opportunities, and define solutions.
- Translate business needs into epics, features, user stories, and acceptance criteria.
- Break complex initiatives into manageable, deliverable increments.
- Maintain and prioritize the product backlog in alignment with product goals and delivery capacity.
- Identify dependencies, risks, assumptions, and implementation considerations early in the development process.
- Ensure requirements are clear, complete, and development-ready.
Agile Delivery & Execution
- Support sprint planning, backlog refinement, standups, reviews, and retrospectives.
- Partner with engineering teams to evaluate feasibility, estimate work, and manage delivery plans.
- Track progress, escalate risks, and help remove blockers.
- Coordinate delivery activities across business and technology teams.
- Promote continuous improvement through process optimization and retrospective follow-through.
- Support release planning, implementation activities, and post-release validation.
Technical Analysis & Problem Solving
- Develop a strong understanding of CPT architecture, integrations, data flows, and commercial lending business processes.
- Work with APIs, data, logs, system outputs, reporting tools, and monitoring dashboards to investigate issues and validate requirements.
- Analyze product usage, operational trends, and business performance metrics to inform product decisions and prioritization.
- Collaborate with engineering and architecture teams to evaluate technical solutions and trade-offs.
- Assist in troubleshooting production issues and documenting findings.
- Understand how system, data, pricing, and workflow changes impact users and business outcomes.
Quality & Testing
- Partner with technology and business teams to define testing strategies and acceptance criteria.
- Support functional, integration, regression, and user acceptance testing efforts.
- Participate in defect triage and prioritization.
- Help ensure delivered solutions meet business requirements and quality expectations.
Documentation & Communication
- Maintain high-quality documentation in Jira, Confluence, and related tools.
- Document requirements, decisions, process flows, and system impacts.
- Provide clear communication regarding priorities, progress, risks, and dependencies.
- Serve as a bridge between business stakeholders and technical teams.
- Contribute to release communications, training materials, and knowledge-sharing activities.
Governance & Operational Excellence
- Support compliance with enterprise risk, security, and governance requirements.
- Promote strong documentation, transparency, and accountability across the product lifecycle.
- Contribute to continuous improvement of team processes, standards, and operating practices.
Qualifications
Required Qualifications
- Minimum of 1 year of experience in Product/Technical Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
- Experience working in Agile software delivery environments.
- Ability to translate business requirements into detailed functional and technical requirements.
- Strong analytical and problem-solving skills with the ability to leverage data to identify trends, validate assumptions, and support product decisions.
- Experience working with data, reporting, analytics, dashboards, or business intelligence tools.
- Ability to analyze and interpret complex business processes, data flows, and system interactions.
- Excellent written and verbal communication skills.
- Experience working cross-functionally with business stakeholders, technology teams, and senior leadership.
- Familiarity with Jira, Confluence, or similar product delivery tools.
- Ability to manage competing priorities and navigate ambiguity.
Preferred Qualifications
- Experience in banking, fintech, financial services, or SaaS environments.
- Experience supporting commercial lending, underwriting, pricing, profitability analysis, treasury, or credit-related workflows.
- Familiarity with financial concepts such as loan pricing, profitability measurement, return calculations, spread analysis, or portfolio performance metrics.
- Experience working with APIs, data integrations, SQL, cloud-based systems, or application support.
- Ability to utilize data and quantitative analysis to identify opportunities, evaluate outcomes, and support product strategy.
- Experience partnering with engineering teams on technical solution design and system integrations.
- Bachelor's degree in Business, Finance, Computer Science, Information Systems, Engineering, or a related field.
What Success Looks Like
- A healthy, well-maintained backlog with clear priorities and actionable requirements.
- Strong partnership between business and technology stakeholders.
- Effective and predictable delivery of product enhancements.
- High-quality documentation and knowledge sharing.
- Early identification and management of risks, dependencies, and technical constraints.
- Improved efficiency, transparency, and execution across the CPT product team.
*Compensation and Benefits Statement: Technical Product Management (salary range $71,000 - $98,000 - $125,000)
Qualifications - Senior Technical Product Management position
Experience: Minimum 5 or more years of experience in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)
- Demonstrated experience working in Agile software delivery environments.
- Strong ability to translate business requirements into detailed functional and technical requirements.
- Strong analytical and problem-solving skills with the ability to leverage data to identify trends, validate assumptions, and support product decisions.
- Experience working with data, reporting, analytics, dashboards, or business intelligence tools.
- Strong ability to analyze and interpret complex business processes, data flows, and system interactions.
- Excellent written and verbal communication skills.
- Significant experience working cross-functionally with business stakeholders, technology teams, and senior leadership.
- Familiarity with Jira, Confluence, or similar product delivery tools.
- Demonstrated strong ability to manage competing priorities and navigate ambiguity.
Preferred Qualifications
- Experience in banking, fintech, financial services, or SaaS environments.
- Experience supporting commercial lending, underwriting, pricing, profitability analysis, treasury, or credit-related workflows.
- Familiarity with financial concepts such as loan pricing, profitability measurement, return calculations, spread analysis, or portfolio performance metrics.
- Significant experience working with APIs, data integrations, SQL, cloud-based systems, or application support.
- Strong ability and experience utilizing data and quantitative analysis to identify opportunities, evaluate outcomes, and support product strategy.
- Significant experience partnering with engineering teams on technical solution design and system integrations.
- Bachelor's degree in Business, Finance, Computer Science, Information Systems, Engineering, or a related field strongly preferred.
**Compensation and Benefits Statement: Senior Technical Product Management position (salary range $80,000 - $115,000 - $150,000).
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 10/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Hybrid
