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Cleveland, Ohio, United States
Onsite
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Position Summary
The Senior Technical Product Owner, Claims is responsible for the day-to-day product ownership, configuration, and operational stewardship of Embrace's claims-vertical technology platforms. The role owns the no-code and configurable layer across the claims systems portfolio — including Ares (OCR / document intelligence), Apollo (auto-adjudication), Lightning Claims™ (pre-determination), InRule (business rules engine), CRM (customer relationship management), and WWF (workflow automation) — and partners with development teams when no-code work intersects with the codebase. The role reports to the Principal, Business Transformation.
This is a senior individual contributor role on the technical product ownership track, distinct from the administrative product ownership track. The role requires deep functional knowledge of claims operations and systems, with the technical fluency to translate business requirements into systems configuration, workflows, and developer specifications. Hands-on technical depth in specific platforms is a development area for the right candidate with the right foundation.
Reporting Structure
Key Responsibilities
Technical product ownership
Developer coordination
Operational stewardship
Cross-functional collaboration
Required Experience and Skills
Preferred Experience and Skills
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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