Senior Technical Product Owner (Salesforce)

Job Title:

Senior Technical Product Owner (Salesforce)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

LOCATION: US- Washington (Preferred) or Texas (On-site)

Technical Product Owner (Salesforce)

We are seeking a strategic and hands-on Technical Product Owner (TPO) with strong expertise in Salesforce Sales Cloud to lead the evolution of our CRM capabilities. In this role, you will connect business priorities with technical delivery, shaping scalable Salesforce solutions that improve user experience, enable operational excellence, and drive measurable business value. You will work cross-functionally with stakeholders, architects, developers, and administrators to define priorities, optimize delivery, and continuously enhance platform performance and adoption.

Responsibilities

• Serve as the primary liaison between business stakeholders and the Salesforce development team, ensuring alignment between business goals and technical execution.
• Own and manage the Salesforce product backlog, prioritizing initiatives based on business value, strategic objectives, and delivery readiness.
• Translate business needs into well-defined user stories, functional requirements, and acceptance criteria.
• Partner with Salesforce developers, architects, and administrators to design and deliver scalable, efficient, and user-centered solutions.
• Drive the implementation of enhancements and new capabilities within Sales Cloud and, where applicable, Service Cloud.
• Support ongoing platform optimization by improving data integrity, system usability, performance, and end-user adoption.
• Lead Agile ceremonies including sprint planning, backlog refinement, stakeholder demos, and release readiness discussions.
• Monitor KPIs, user feedback, and operational outcomes to inform roadmap planning and continuous improvement efforts.
• Help ensure solutions are delivered in line with Salesforce best practices, governance standards, and business requirements.
• Collaborate across cross-functional teams to support successful deployment, change management, and business adoption.

Qualifications

• 4+ years of experience working with Salesforce, including strong experience in Sales Cloud and/or Service Cloud.
• 2+ years of experience as a Product Owner, Technical Business Analyst, or similar role in an Agile delivery environment.
• Strong understanding of Salesforce architecture, platform capabilities, data model, and declarative tools such as Flows and Process Builder.
• Proven experience writing user stories, defining acceptance criteria, and managing product backlogs in partnership with cross-functional teams.
• Familiarity with the Salesforce development lifecycle and deployment tools such as Change Sets, SFDX, and Git.
• Salesforce Administrator certification required.
• Additional Salesforce certifications such as Sales Cloud Consultant or Service Cloud Consultant are a plus.
• Experience with Salesforce integrations, including REST/SOAP APIs and middleware platforms, preferred.
• Familiarity with tools such as Jira, Confluence, and Agile delivery methodologies.
• Background in customer experience, sales operations, or support operations is preferred.
• Experience working in a B2B SaaS or enterprise environment is a plus.
• Excellent communication, stakeholder management, analytical thinking, and problem-solving skills.

The base salary for this position is $92,250-$140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 09/08/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#LI-Onsite

#Concentrix

#LI-TX

#LI-WA

Location:

USA, WA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE