Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Technical Program Manager-2
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About the Role:
· Conceptualize, rationalize, and drive execution to deliver program work across one program or a group of programs
· Management and execution against delivery plans and commitments
· Organizes and accelerates a group of related projects or activities across multiple teams, aligning dependent organizations
· Recognizes complexity and creates predictable delivery paths for large and/or complex efforts.
· Measurably improves, streamlines, and/or eliminates excess processes
· Works with multiple delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan
· Conducts meaningful retrospectives; processes and recommends actions for the team to take, along with communicating pain points outside the team’s control to leadership
· Clearly articulate scope, timelines, dependencies, owners, and actions. Report progress to teams and senior leadership in regular cadence
· Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time
· Understands the business strategy and approaches within the program to be credible and influential with teams you work with
· Work across organizations for ways to align teams, technologies and organizations to simple coherent approaches that optimize organizational structures and operating mechanisms for the long term
· Actively contribute to the PM community, sharing program management knowledge/best practices within your program and more broadly throughout the organization
All About You
· Demonstrated ability to operate with independence and autonomy
· Coordination and organization skills and the ability to work with multiple stakeholders and vendors across locations to ensure success of the project.
· Capability to effectively solve challenges, communicate across teams, scope programs, and identify risks.
· Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
· Experience with Tableau, Domo, or other comparable business intelligence tools a plus
· Experience operating in an agile delivery model, including but not limited to sprints, releases, managing dependencies, roadmaps, and backlog prioritization
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
