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New York, New York, United States
Hybrid
About Us:
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.
Exciting Opportunity at MSK: Senior Technical Program Manager – ServiceNow CMDB & Application Portfolio Management
Memorial Sloan Kettering (MSK) is a world-renowned cancer center committed to delivering exceptional patient care, advancing research, and driving technological innovation. This role plays a critical part in supporting enterprise application governance by ensuring the accuracy, integrity, and visibility of application data across the organization.
Through the effective use of ServiceNow, this position promotes strong IT hygiene practices, enabling alignment between application owners, infrastructure teams, and risk management functions. The role also helps ensure that critical systems are properly documented, governed, and compliant with organizational and regulatory standards, supporting operational resilience and informed decision-making.
Role Overview
Own and maintain application records within the ServiceNow CMDB, ensuring data accuracy, completeness, and ongoing integrity
Track and manage application portfolio details, including ownership, vendor relationships, lifecycle status, and critical system attributes
Lead periodic data certification and validation processes to support IT hygiene, governance, and compliance requirements
Partner with application owners, infrastructure teams, and business stakeholders to validate and update application data
Support risk classification efforts, including assigning sensitivity levels and aligning applications to underlying infrastructure and server environments
Identify and document application exposures, including hosting models (cloud, on-prem), dependencies, and integration points
Collaborate with enterprise teams to ensure full visibility and traceability across all applications supporting business operations
Engage with senior and executive stakeholders to drive enterprise-wide accountability, data ownership, and governance adherence
Contribute to the continuous improvement of ServiceNow processes, CMDB data quality, and enterprise data governance practices
Key Qualifications
Proven hands-on experience with ServiceNow, including CMDB and Application Portfolio Management (APM)
Strong understanding of application architecture, infrastructure components, integrations, and server environments (on-prem and cloud)
Experience supporting IT governance frameworks, regulatory compliance, audits, or risk management programs
Familiarity with ITIL practices related to configuration management and service operations
ServiceNow certifications (e.g., CSA, CIS-CMDB, CIS-APM) preferred but not required
Demonstrated ability to operate in complex, matrixed environments with multiple stakeholders and competing priorities
Core Skills
Strong communication skills with the ability to educate, influence, and guide technical and non-technical stakeholders
Analytical and detail-oriented mindset with a strong focus on data quality, accuracy, and governance standards
Ability to translate complex technical concepts into clear, actionable insights for diverse audiences, including leadership
Proven relationship-building skills to collaborate effectively across cross-functional teams and executive stakeholders
Proactive problem-solving approach with a high degree of ownership and accountability
Strong organizational skills with the ability to manage competing priorities and deadlines
Continuous improvement mindset with the ability to identify gaps and implement scalable process enhancements
Experience standing up or maturing CMDB/APM programs preferred
Additional Information:
Schedule: 9:00 AM – 5:00 PM EST, Monday - Friday
Location: Hybrid 1x a week: 633 Third Avenue, New York, NY
Reporting to: VP, Head of Application Services
Helpful Links:
Pay Range: $136,400.00 - $225,100.00
FSLA Status: Exempt
Closing:
At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
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