Senior Technical Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Technical Project Manager (STPM) who shall contribute to large scale strategic Customer projects and initially contribute to a key initiative to standardize Zayo’s legacy dark fiber service records in the field and within various ordering, design, GIS, and billing systems. This initiative will enhance operational efficiency, streamline maintenance, and improve accuracy in troubleshooting and network redesign. This exciting initiative is national in scope and will focus on Zayo’s largest dark fiber Customers, including both Long Haul and Metro Dark Fiber services.  

Our STPM is a subject matter expert in process management, is a critical thinker, and has the ability to manage detailed deliverables. This hands-on role requires a multi-disciplinary skillset that leverages strong system and process knowledge in network and fiber services implementation and operations. The STPM will analyze services, plan projects and generate service orders, manage risks and issues, define and manage dependencies, manage milestones, generate technical documentation, and meet or exceed KPIs. They are a key project planner, trusted advisor, and hands-on leader who collaborates cross-functionally with Customers, Salespersons, Engineers, Outside Plant PMs, and all operational support teams. 

Responsibilities

End-to-End project planner and owner who shall: 

• Audit historical Contacts, network designs, redlines, and invoices (where necessary) to scope and plan projects for specific regional markets and long haul fiber routes
• Develop, issue, and manage specific market projects and groups of orders for service/record conversion 
• Generate technical documentation and validate closeout packages before issuing to Customers 
• Develop remedial plans where defects are identified in Service Delivery  
• Coordinate and implement bulk system updates and billing changes with Customers  
• Independently orchestrate internal and external customer project communication timeline, milestones and progress  
• Partner with Sales to drive ongoing customer service improvement strategies 
• Develop, maintain, and report performance metrics and perform analysis to support regular status reporting and cross-functional Customer Business Reviews
• Develop and maintain customer project plans based on contractual requirements and service designs 
• Perform and oversee daily PM operational tasks working cross-functionally. 
• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. 
• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations. 

Qualifications

• Minimum of seven (7) years of experience in telecom technical project management 
• Software Experience: Salesforce, Network Manager/IQGEO, MSOffice & Google Suite with Advanced spreadsheet skillset, MSVisio, and XL-Connector
• Comfortable with larger datasets, with confidence to perform system and record bulk loads and updates 
• Complex knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 
• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of  budget, design, engineering, and scheduling. 
• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution 
• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals 
• Self driven and motivated to provide exceptional customer service 
• Ability to address complex personal gaps/growth areas; desire to continually improve and move up in the organization 
• Bachelor’s degree in a related field required 

Travel

Occasional travel may be needed for the STPM candidate for customer requested market meetings or to meet in-market with Zayo internal teams.

Estimated base salary range: $95,100 - $146,300 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.