Senior Technical Services Manager

A Snapshot 

As Senior Technical Services Manager reporting to our Operations Director, you will work closely with our Operations team, making an impact in a number of ways: 

• Being responsible for our critical environment maintenance planning activities at our Tokyo data centre 
• Leading, mentoring and training a team of Technical Services Managers and supervising the contract management of site facilities providers for the tactical delivery of maintenance activities. 

Your Day to Day 

As Senior Technical Services Manager you will manage a campus of data centres including a range of customers. 

• Effectively run the site and achieve 100% uptime and compliance with customers' SLAs 
• Lead all aspects of the planning and coordination of all preventive maintenance and repair works; ensure organisational change and incident management procedures are followed; coordinate activities as required with customers 
• Coordinate with the development team to manage construction activity and installations, ensure system design, installation and testing adheres to operational standards 
• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law e.g. SWMS 
• Ensure compliance with site held accreditations, including, but not limited to ISMS, SOC2, PCI. 
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 
• Be the primary operational contact for customers and local point of escalation during emergency events and day-to-day operations 
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation 
• Supervise provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to the data centre customers 
• Lead minor capital projects for customers and internal purposes 
• Manage all maintenance and repair vendors and OPEX budget 
• Measure operational metrics, data and analyse risks 
• Conduct regular property inspections 

Requirements 

• 5+ years' experience in facilities or operations management 
• Fluent in English and Japanese 
• Electrical or mechanical trade background or degree 
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals 
• Experienced in managing third party service providers; setting and managing critical metrics, negotiating contracts and pricing for services 
• Experienced in working with Customer Portals, BMS, Computerized Maintenance Management Systems 
• Ability to effectively manage internal and external customers 
• Ability to deliver effective presentations. 
• Ability to travel in Japan (<25%)