Senior Technical Specialist, General Liability

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$94,400.00 - $155,800.00

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As a Senior Technical Specialist, General Liability, you will be responsible for managing and investigating complex and higher-severity injury and/or property damage claims including customer contact, determining coverage, evaluating liability, assessing damages, establishing timely reserves, and issue timely and accurate payments within appropriate authority and oversight. In this senior technical role, you will leverage advanced expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution. You will foster positive, professional relationships with customers and key stakeholders on matters involving significant litigation and extended resolution timelines. You will actively mentor and coach Claim Professionals, including providing higher-severity claims mentoring to enhance higher-level skill sets.

What Will You Do?

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles personal and/or business insurance high complexity liability claims with coverage disputes and contractual indemnity issues.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage which may include personal and advertising injury claims, and establish appropriate reserves in accordance with policy terms and management guidance.
• Provide timely and professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations with key stakeholders to achieve optimal claim resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills with the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgement, and make effective decisions independently.
• Exceptional customer service skills; ability to proactively manage customer expectations, resolve escalated issues, and maintain trust throughout complex claims.
• Strong attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
• Advanced conflict resolution and negotiation skills; ability to manage disputed high-value claims, negotiate settlements, and coordinate with legal counsel.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Demonstrated ability to interpret, apply, and clearly articulate complex policy language, endorsements, exclusions to assess coverage and claim eligibility.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED.
• Three years of bodily injury liability, property damage liability, or comparable claim related experience.