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Guadalajara, Jalisco, México
Remote only
Not Available
Paystand is the world's leading blockchain-enabled B2B payments network, transforming commercial finance into a software-driven, zero-fee, and open ecosystem. Recognized as a CNBC/Statista 2026 World's Top Fintech company, Paystand delivers over a decade of on-chain payments experience to middle and large enterprises.
Paystand's network services more than one million payors that have moved $20+ billion in volume. With its acquisitions of Yaydoo, Teampay and Bitwage, Paystand's full-stack platform includes agentic AI, its USDb stablecoin, and AR/AP solutions on one tightly integrated network. Its non-profit arm, Paystand.org, advances the mission to democratize finance through Bitcoin and blockchain technology.
What We Do
We built the financial system we always thought should exist: zero fees, zero friction, just your money, faster. Blockchain automates receivables and payables, cuts time-to-cash, and turns every transaction into revenue instead of cost.
Why We Do It
The current system takes a cut from the people who build, create, and grow — and calls it the cost of doing business. We don't buy that. Every fee we eliminate compounds into growth. We're here to decentralize finance and hand the power back to the businesses driving the real economy — extended further through Paystand.org's work to democratize finance through Bitcoin and blockchain.
How We Do It
We don't wait for permission or for the industry to catch up — we build the future of finance ourselves, on-chain, in the open. Small moves now, monumental results later.
Join Us
We're not looking for people who want a job in fintech. We're looking for people who want to build what comes after it. Paystand is where you help lead a financial revolution instead of just reading about one. We stand on change. Come stand with us.
Paystand is looking for a Senior Technical Support Analyst to own our hardest merchant-facing problems: escalations, ERP integration failures, and payment reconciliation across NetSuite, Sage Intacct and our other integrations.
This role is merchant-facing every day. You will be on calls with our merchants' finance organisations, from staff accountants and AR clerks through controllers and CFOs, explaining what went wrong and what we are doing about it. You need to be as comfortable holding a hard conversation with an executive as you are reading a failed transaction log. This is not an internal IT support position.
It is also a building role. Alongside resolving issues, you will reduce them, by writing the documentation that does not exist, fixing the documentation that is out of date, driving root causes into engineering instead of repairing the same failure repeatedly, and working with our AI support agents so that routine volume is handled automatically and people spend their time on judgment.
This is a senior position. You will work independently in live merchant environments, continually improve the standard, and be the person others escalate to.
Technical diagnosis and ERP work
AI and automation
Knowledge and root cause
If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.
We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.
More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.
We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.
Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.
Most of our roles are onsite. Positions that are eligible for remote or hybrid work arrangements will be clearly indicated in the job posting.
For roles based in Mexico, only resumes submitted in English will be considered.#LI-Onsite