Job Description:
Join a global technology leader and take your technical career to the next level. North Star Imaging (NSI) is a worldwide leader in 2D digital radiography and 3D computed tomography equipment. As part of Illinois Tool Works (ITW), a Fortune 250 company, we combine the agility of a specialized technology business with the strength and stability of a global industrial powerhouse.
We are seeking an experienced and dynamic Senior Technical Trainer. In this role, you will serve as a Subject Matter Expert (SME) in Digital Radiography (DR) and Computed Tomography (CT). The position is responsible for developing, maintaining, and delivering technical training and instructional materials across multiple platforms, including:
In-person classroom instruction at NSI locations
Online and virtual training sessions
eLearning content
Onsite training at customer locations
The role also includes providing system and software training, as well as performing minor repairs, upgrades, and troubleshooting on state-of-the-art industrial computed tomography and radiography systems, within defined scope and limitations.
This position will preferably be located at our corporate office in Rogers, MN. Open to candidates that are remote.
What You will Do:
Primary Responsibilities
Develop and assist in completing technical training materials and manuals.
Teach Classroom sizes up to 30 plus people (in class and virtual – remote) who have a variety technical expertise and ability.
85% of the position involves training the customer based on the theory of Radiography, Advanced Imaging, Software, and Equipment with NSI proprietary capabilities.
Assist in development and management of X-ray University (NSI Classroom Training)
Develop articles, papers, and materials to give talks at ASNT, Webinars, or other venues related to NSI growth and business.
Strive to be a positive spokesperson for NSI through Training, Webinars, Speaking Events, and Marcom (marketing events).
Travel as needed to support the business, up to 50%.
Provide Classroom instructor backup on all courses and materials as the instructor.
Secondary Responsibilities
Provide operator training on x-ray imaging systems including software applications, general operational theory, and basic maintenance (ex.: filament change, targets, widows, grease, and gap).
Provide new system installation assistance or minor upgrades.
Provide customers with timely updates as to the progress of their service and support requests.
Provide technical assistance for installed base of equipment via phone, onsite and remote access.
Assist manufacturing with system integration and factory acceptance tests.
Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications.
Work with the service coordinator on scheduling and billing.
Perform warranty, paid service, and service contract activities.
Other duties as assigned.
What We’re Looking For:
3-5 years of experience in developing and delivering Technical training.
Experience with imaging software applications, OEM Equipment, PLC, motion control software, and automation components preferred.
Ability to communicate effectively and public speaking.
Strong computer skills
Ability to read, comprehend and interpret complex technical information involving standards, specifications, or codes.
Ability to work independently with a high sense of urgency.
Ability to maintain composure in high pressure situations.
Ability to manage service schedule that results in timely service for customers.
Strong customer service skills with an elevated level of professionalism
Experience in delivering training in classroom and hand-on settings.
Experience with resolving technical issues in a sensitive environment.
Experience in working with all levels in an organization.
Must have a valid driver’s license.
Ability to travel up to 75% during the week and occasionally weekends. Also, domestic, and international travel might be needed.
Compensation Information:
27-44/hr.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.