Raleigh, North Carolina, United States
Hybrid
The Red Hat Customer Content Services team is looking for a Senior Technical Writer in Raleigh, NC. In this role, you will provide independent strategic contributions to develop and deliver content for customer success as part of a dynamic, fast-paced Agile team. Drawing from your passion for technology and communication, you will create and be responsible for customer-facing technical documentation for Red Hat products.
What you will do:
Proactively apply knowledge of content standards to build modular, reusable content that promotes AI consumption. Evaluate technical documentation to ensure quality (content is clear, concise, user focused, and easy to navigate by users).
Lead AI-assisted content gap analysis initiatives and use results to drive curation of content and retirement of content that is no longer current.
Proactively create content ecosystems that bridge the gap between technical complexity and customer goals, taking a portfolio view. Use AI for drafting and then validate output with product expertise.
Manage multiple concurrent project workstreams with minimal supervision, developing and executing tactical plans to meet objectives, scope, and sprint goals.
Prepare and present project status updates, maintain appropriate currency in work items, clearly identify risks and provide recommendations to mitigate them.
Advise and support junior team members. Support senior staff to guide, inspire, and support transitions with tools, processes or other areas. Lead by example with regard to change agility.
Work closely with content strategists, documentation program managers, engineering teams, support teams, and other stakeholders to create and maintain accurate, high-quality documentation for target audiences within scheduled timelines.
Devote time to research to increase your understanding of your product area and explore and experiment with emerging AI technologies relevant to your role, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.
What you will bring:
Ability to independently conduct research and collaborate with technical and subject matter experts to produce and improve documentation
Ability to understand and explain complex technical concepts concisely
Proficiency in modular authoring and version control systems
Familiarity with structured, topic-based authoring and information architecture that adheres to publishing standards
Experience with software and documentation development life cycles
Ability to collaborate in a global team environment and follow through on commitments
Demonstrated success being accountable for project prioritization, execution, and completion
The following are considered a plus:
Experience with DITA and Adobe Guides
Knowledge of open source philosophies and Red Hat products
Hands-on experience with OpenShift or cloud services
Experience leading cross-team initiatives and mentoring writers
Familiarity with Agile software development
Experience with metadata management
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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