Senior Technical Writer

Accountabilities

• Create and maintain technical and functional documentation in GitHub Markdown, covering manufacturing, repair, and related software processes

• Analyze business requirements and translate them into clear, structured documentation for developers, business stakeholders, and other users

• Review and update existing documentation following software development changes to ensure accuracy and consistency

• Explore current application features and document system functionality, workflows, and business processes

• Conduct interviews with subject matter experts (SMEs) to gather, clarify, and validate technical and business knowledge

• Review UI/UX designs in Figma and provide relevant feedback to support usability and documentation quality

• Create process, system, and architecture diagrams using tools such as Draw.io, Visio, or PlantUML

• Review API documentation and validate requests using Postman or cURL

• Check the accuracy and functionality of API code examples and report documentation or implementation issues

• Identify and log bugs discovered during documentation reviews, API testing, or application feature analysis

• Develop shared documentation templates and prepare Change Request documentation

• Record training materials and product demonstration videos using Snagit and Camtasia when required

• Collaborate directly with the client's IT Director, developers, and other stakeholders to ensure documentation meets business and technical needs

Requirements:

• At least 3 years of experience as a Technical Writer, Business Analyst, or in a comparable role

• Hands-on experience with Git, GitHub, and docs-as-code practices using Markdown

• Experience testing and reviewing APIs with tools such as Postman, Swagger/OpenAPI, or cURL

• Working knowledge of Jira and Confluence for project coordination and documentation

• Experience creating diagrams with Draw.io, Visio, and/or PlantUML

• Ability to read, understand, and review UI/UX designs in Figma

• Strong analytical and problem-solving skills, combined with excellent attention to detail

• Upper-intermediate English proficiency or higher, both written and spoken, with the ability to communicate directly with senior client stakeholders and subject matter experts

• Ability to work independently, organize priorities, and manage documentation activities effectively

• Experience with Snagit and Camtasia is an advantage

• Relevant industry or technical background is a plus

• Experience preparing Change Requests or formal business and technical requirements specifications is beneficial

Tools and Technologies:

• Git and GitHub

• Jira and Confluence

• Postman and Swagger/OpenAPI

• Draw.io, Visio, and PlantUML

• Figma and Visual Studio Code

• Microsoft Teams and Outlook

• Snagit and Camtasia

Benefits:

• Flexible working arrangements, with remote, office-based, or hybrid options

• Competitive salary and compensation package

• Personalized career development opportunities

• Professional development resources, including mentorship, technical talks, training sessions, and centers of excellence

• Active technical communities and regular knowledge-sharing opportunities

• Education reimbursement

• Anniversary gifts and recognition

• Corporate events and team-building activities

• Additional benefits depending on location and employment arrangement

• Certain benefits may not apply to freelancers