Senior Technical Writer

Accountabilities

• Create clear product guides explaining C2 products, their purpose, appropriate use cases, operational workflows, and safe operating procedures.
• Write and maintain deployment, monitoring, troubleshooting, onboarding, upgrade, rollback, and recovery procedures.
• Document cloud deployment workflows, including prerequisites, configuration, validation, handover steps, and common failure scenarios.
• Develop observability documentation covering dashboards, metrics, normal and degraded system states, troubleshooting approaches, and escalation paths.
• Build symptom-based runbooks covering connectivity, telemetry, infrastructure, Kubernetes, dependent services, and other common operational issues.
• Document UxV onboarding workflows from access setup and registration through configuration, pairing, health checks, and readiness validation.
• Maintain release notes, compatibility information, known limitations, upgrade guidance, and other documentation associated with product changes.
• Work closely with engineering, platform, product, field engineering, operators, support, and security teams to extract, validate, and communicate accurate technical information.
• Establish and maintain a practical documentation lifecycle covering ownership, review responsibilities, status tracking, versioning, review cadence, and internal versus customer-ready content.
• Validate documentation through technical reviews, execution of documented procedures, user testing, and feedback from operational teams.
• Ensure documentation is incorporated into release readiness and updated following significant product or system changes.
• Create structured documentation that enables technically capable users who were not involved in building a system to deploy, operate, troubleshoot, and upgrade supported environments independently.

Requirements

• 5+ years of experience in technical writing, developer documentation, SRE or operations documentation, solutions engineering, or a comparable technical discipline.
• Experience documenting complex software, cloud infrastructure, distributed systems, robotics, IoT, or other technically demanding and mission-critical environments.
• Proven ability to produce user guides, deployment documentation, troubleshooting runbooks, observability references, upgrade procedures, and operational documentation.
• Working knowledge of cloud platforms, Linux, containers or Kubernetes, CI/CD, APIs, networking, logs, metrics, and Grafana or comparable observability tools.
• Strong understanding of distributed systems and the ability to document dependencies, system behavior, failure modes, operational risks, and safe procedures.
• Ability to turn incomplete, technical, or conflicting engineering input into accurate, structured, and reviewable documentation.
• Experience validating documentation through hands-on execution, user testing, technical review, or similar methods.
• Strong information architecture skills and disciplined approaches to documentation lifecycle management, versioning, ownership, and maintenance.
• Excellent written and verbal communication skills, with the ability to work effectively with engineers, technical users, and operational teams.
• Strong ownership and organizational skills, with the ability to work independently while coordinating input from busy technical stakeholders.
• Awareness of customer-specific, access-controlled, export-sensitive, operationally sensitive, or otherwise restricted technical information.
• Experience with documentation for defence, robotics, UxV, C2/C4ISR, regulated, high-assurance, air-gapped, or similarly demanding environments is an advantage.
• Familiarity with Kubernetes, ArgoCD, K3s, cloud deployments, observability stacks, incident response workflows, or field engineering environments is a plus.
• Experience creating documentation for field engineers, operators, customer engineers, support teams, or other technical users is desirable.
• Familiarity with telemetry, vehicle onboarding, mission systems, UxV operations, or constrained and low-connectivity environments is beneficial.
• Experience building documentation processes or systems from the ground up is a plus.
• Ability to create effective diagrams, decision trees, tables, screenshots, templates, and technical examples.
• Comfortable using command-line tools and following technical procedures in controlled test environments.

Benefits

• Opportunity to work on complex, technically demanding systems with direct operational impact.
• Senior-level ownership of documentation practices within a C2 engineering environment.
• Close collaboration with engineering, platform, product, security, field engineering, support, and operational teams.
• Opportunity to establish and improve documentation processes and standards from the ground up.
• Exposure to advanced cloud, distributed systems, observability, robotics, and autonomous systems technologies.
• International working environment with teams operating across multiple regions.
• Opportunity to contribute to systems where clarity, reliability, and operational readiness are critical.
• Scope to influence how complex technical knowledge is shared across engineering, field, customer, and operational teams.