Senior Technical Writer (Information Experience team)

Summary

Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If so, we’d love to talk with you.

We are looking for a talented and curious technical writer who is passionate about creating clear, well-structured information that helps users succeed. This is an opportunity to help shape an AI-first approach to content by designing knowledge that is easier for both people and AI systems to find, understand, and use.

Expect to work in a fast-changing, flexible environment where cross-geo collaboration is key. To succeed in this role, you must have excellent communication and technical skills and a hands-on, self-motivated approach.

Job Description

Key responsibilities

• Work closely with developers, product managers, and user experience designers to plan and design targeted information experiences in short release cycles.

• Create and maintain technical content for our platform, applications, services, and APIs.

• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.

• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.

• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.

• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.
   

Required skills and experience

• 5+ years of experience creating content for enterprise software applications.

• Excellent writing and communication skills.

• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.

• Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.

• Understanding of web applications and cloud platforms, such as AWS or Azure.

• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.

• A collaborative mindset with openness to feedback, and a desire for continuous improvement.

• Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation.
  You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.

• Comfort working in a distributed global team environment.
   

Preferably, you also have some of the following

• Good understanding of structured authoring, markup languages such as DITA and Markdown, and static site generators, such as Docusaurus.

• Experience working in Git/GitHub.

• Experience working in an Agile environment.

• Experience designing content models, taxonomies, or ontologies for technical content.

• Experience working with documentation or knowledge that feeds AI assistants, chatbots, or advanced search.

• Experience using analytics or evaluation methods to assess content quality, findability, or answer quality.
   

About the team

The Information Experience team creates and publishes content that helps our users successfully deploy, customize, and use Guidewire applications. Our audience includes business analysts, technical consultants, designers, and programmers. We are passionate about customer success. We aim to deliver the right information to our users in the right format, when and where they need it.

We are evolving our content into a governed knowledge layer that supports documentation, in-product experiences, search, and AI assistants, and you will play a key role in that transformation.
 

What we offer you

• An open, collaborative, and supportive work environment.

• Peers who are dedicated to creating high-quality, user-centered content.

• Opportunities to drive and participate in initiatives to improve the information experience for our users.

• Support and freedom to experiment, innovate, and learn new technologies, including AI tools and workflows.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at accommodations-gw@employ-ability.org.uk, our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.