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San Francisco, California, United States
Hybrid
Cooley is seeking a Senior Technology Learning & Adoption Training Specialist to join the Technology Client Services Department.
Position summary: Cooley Technology embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Technology Learning & Adoption Training Specialist is expected to recognize that the Cooley Technology department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outlined later in this document.
The Technology Learning & Adoption Training Specialist consults and partners with key stakeholders and peers to create, implement and deliver learning strategies that develop technology-related skills in order to enhance the firm’s performance and efficiency. This role will work with peers on the Technology Learning & Adoption team, as well as other groups within the firm, to prioritize the Technology training workload and determine learning strategy. The Technology Learning & Adoption Training Specialist will assist in assembling learning and development materials into curricula and training programs that serve attorneys and business professionals. This role is also responsible for updating and curating current training materials and researching and finding new sources of ready-made training content. The Technology Learning & Adoption Training Specialist is responsible for delivering new hire training and other classes, in physical and virtual classroom environments, to all personnel.
A Technology Learning & Adoption Training Specialist has strong consultation skills, is an innovative problem solver, has the ability to work autonomously while managing multiple priorities, works well with others and can establish credibility at all levels of the organization through communication, knowledge and professional presence. The Specialist is able to identify the most efficient and effective adult learning methods to deliver intended content. Specific duties include, but are not limited to, the following:
Position responsibilities:
Act as a coach in building the skills and abilities of personnel, both inside and outside of the classroom
Create educational resources and provide educational support related to an array of technical products, including Windows, Microsoft Office and other Cooley financial and legal applications
Design learning solutions including instructor-led courses, videos, and written documentation
Transform scripts, storyboards and course plans into activities that promote learner information retention and engagement
Maintain existing training resources and look for new ways to utilize them. Retire resources when they become irrelevant
Facilitate technology-related classes for all roles within the firm
Accurately diagnose organizational technology performance issues and recommend the most appropriate solutions
Consult with Technology management, HR and Administration, as well as individual users to anticipate and understand needs and develop customized learning solutions including facilitated training, coaching, videos, guides, and other resources
Build trust and work effectively with all firm users.
Participate in complex projects and/or project teams; develop training materials aligned to project plans with key activities, milestones, stakeholders, and rollout strategies; ensure execution and measure effectiveness
Manage a workload consisting of on-demand, critical and highly visible projects as well as ongoing operational and administrative tasks
Schedule training and maintain records of student registration and course completion using the firm's learning management system. Receive and address training-related requests via the ticket management system
Ensure that best practices and procedures are relayed to new and existing personnel with regular follow-up
Serve as a conduit for customer feedback to improve systems and procedures
Work with other Technology groups to create and maintain documentation for firm IS products
Assist Technology groups with QA efforts related to firm technology
Keep apprised of all changes to firm technology. Research and remain educated on industry and company trends
All other duties as assigned or required
Skills and experience:
Required:
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Available to work overtime, as required
Available to travel, as needed
4+ years' experience with software systems and successful participation and coordinating training projects in a business setting
Prior instructional design and curriculum development experience delivering technology-related material
Ability to develop learning objectives and competency requirements, reference guides, instructor-led materials and evaluations/assessments
Understanding of techniques used to facilitate adult learning
Prior in-person and virtual classroom experience teaching technology-related material
Preferred:
Bachelor's degree in a field related to education, technology or business
Prior technical writing or visual design experience
Knowledge of video recording/editing software commonly used in learning and development
Experience recording voiceover or filming oneself in the context of creating learning materials
Familiarity with the Microsoft Manual of Style
Experience with learning management systems, learning development and virtual classroom tools
Experience collaborating with a geographically dispersed team
Competencies:
Willingness to adjust to organizational change and manage priorities effectively
Fundamental commitment to customer service excellence
Desire to be a lifelong learner
Passion for creating blended learning programs
Exceptional attention to detail
Willingness to suggest solutions and improvements while maintaining a positive attitude
Ability to learn and adhere to technical editing style protocols
Experience with and a willingness to engage with personnel face-to-face and deliver impromptu one-on-one coaching
Desire to proactively help other members of the Technology Learning & Development team
Ability to work independently, seek answers when needed, and motivate oneself and others
Excellent project management skills, especially related to managing project scope, successfully managing time commitments, and fully utilizing available resources
Excellent communication skills, both written and verbal
Strong organizational skills
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.
EOE.
The expected hourly pay range for this position with a work schedule of 40 hours per week is $62.00 - 76.00 ($128,960.00 - $158,080.00 annually).
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 20 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
