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Columbus, Ohio, United States
Hybrid
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Job Description
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Senior Telecom Engineer is responsible for the design, operation, optimization, and support of enterprise telecommunications systems and services. This role plays a critical part in advancing Safelite’s telecom strategy, including migration to cloud-based telephony platforms, improving operational reliability, and ensuring scalable, secure communication services across all environments. The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center, carrier, and unified communications solutions while partnering with key stakeholders to drive innovation, operational excellence, and service reliability.
What You Will Do
Telecom Platform Engineering & Support (25%) – Lead the engineering, configuration, optimization, and support of enterprise telecom platforms and services, including:
Managed Service Provider (MSP) Partnership & Service Delivery– Partner with managed service providers to ensure effective delivery, support, and continuous improvement of telecom services.
Documentation, Standards & Operational Readiness– Maintain telecom architecture, configuration, and operational documentation.
Telecom Strategy, Architecture & Vendor Management– Partner with the Telecom Architect to define, influence, and execute the telecom roadmap, standards, and vendor strategy.
Operational Support, Escalations & Technical Leadership– Serve as a senior technical resource for enterprise telecom operations.
Performs other duties as assigned
Complies with all policies and standards
What You Will Need
Bachelor's Degree Information Technology, Computer Science, Telecommunications, Engineering, or related field Preferred
7-10 years experience supporting enterprise telecommunications environments Required
Required Experience & Technical Knowledge
Required Skills & Competencies
What You Will Get:
Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs.
#LI-Onsite #LI-MH1
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.