Summary:
The Senior Trader Onboarding Operational Readiness Analyst is an experienced quality assurance and process subject matter expert within the Trader Onboarding & Identity Operations team, responsible for executing quality assurance (QA) governance, monitoring Service Level Agreement (SLA) performance, and driving operational readiness across identity and verification workflows.
In our current operational state, this role focuses primarily on auditing, refining, and monitoring high-volume Identity Verification (IDV), Sanctions screening, and Customer Identification Program (CIP) operations. Simultaneously, you will serve as a key architect in establishing the operational readiness frameworks, Standard Operating Procedures (SOPs), QA scorecards, and compliance alignment necessary to scale Topstep into more heavily regulated spaces covering Know Your Customer (KYC) and Enhanced Due Diligence (EDD). Serving as the primary operational liaison to the Compliance organization, you will exercise independent analytical judgment to optimize current screening logic while building the foundation for future regulated expansion.
Key Responsibilities
- Current-State QA Auditing & SLA Governance: Execute daily audit sampling across completed IDV, Sanctions, and CIP cases across all Trader Onboarding & Identity Operations team pillars. Track, analyze, and report on SLA attainment, processing bottlenecks, and queue performance metrics.
- Scalable KYC/EDD Framework Development: Establish the operational readiness infrastructure, QA scoring models, decision trees, and testing protocols required to scale operations into regulated entity onboarding pathways involving KYC and EDD.
- Compliance Liaison & Policy Translation: Serve as the primary operational liaison to the Compliance organization, ensuring all current IDV/Sanctions/CIP workflows and future KYC/EDD operational designs remain strictly aligned with evolving legal and regulatory mandates.
- SOP Governance & Operational Communication: Author, maintain, and audit the department’s Standard Operating Procedures (SOPs), job aids, decision trees, and training modules for both current-state operations and future regulated channels. Lead the rollout and operational communication of new procedures to the broader team.
- Screening Rule & Logic Refinement: Analyze Sanctions and IDV screening match rates, false-positive frequencies, and vendor performance indicators. Recommend and validate logic refinements for automated screening tools to improve throughput without compromising risk tolerances.
- Operational Readiness & Change Enablement: Own operational readiness checklists for vendor tool enhancements, product feature releases, and policy changes. Conduct User Acceptance Testing (UAT) on behalf of the Trader Onboarding & Identity Operations team with our IDV vendor & Product/Engineering teams prior to feature releases.
- Error Analysis & Calibration: Categorize quality defect trends using established error taxonomies, provide structured audit feedback to managers, and lead monthly calibration sessions to ensure consistent scoring across leadership.
Required Qualifications and Key Competencies
- Experience: 2-4 years of direct experience in Quality Assurance, operational readiness, compliance testing, internal audit, or risk operations within fintech, digital brokerage, or financial institutions.
- Domain & Tool Expertise: Deep familiarity with current-state IDV, CIP, and Sanctions screening workflows, paired with a strong working knowledge of regulated KYC/AML and EDD frameworks. Practical experience using QA scoring tools and screening vendor platforms.
- Framework & Scaling Capability: Demonstrated experience helping design, document, and operationalize new procedures, training programs, or quality frameworks for scaling teams.
- Compliance Translation: Proven ability to analyze complex compliance policies and translate them into practical, clear, and repeatable operational procedures and training materials.
- Analytical Discretion: Demonstrated capability to conduct root-cause error analysis, evaluate SLA performance data, and recommend actionable screening/process optimizations.
- Clear Communication: Exceptional written and verbal communication skills, with a proven ability to author high-quality technical documentation and deliver clear operational briefings.
Company Culture & Perks
- Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.
- Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
- Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.
- Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.
New Hire Base Salary Range
- $75,000 - $110,000 annually.
- The compensation offered will take into account the internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.
- This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume!
The collection, use, and handling of your data provided in response to this job posting is described further in our Privacy Policy. If you are a California resident, please review our California Notice at Collection.
Notice of Use of Artificial Intelligence in Recruitment and Hiring: Notice Pursuant to 775 ILCS 5/2-102(L). Topstep LLC uses artificial intelligence ("AI") in connection with its recruitment and hiring process. Examples include, but are not limited to, AI tools used to improve job descriptions, generate interview questions, draft communications, assist with scheduling, and source candidates, as well as AI features built into third-party platforms such as LinkedIn, Indeed, and Glassdoor. Topstep will not use AI that has the effect of subjecting employees or applicants to discrimination on the basis of any protected class under the Illinois Human Rights Act.
The collection, use, and handling of your data provided in response to this job posting is described further in our Privacy Policy. If you are a California resident, please review our California Notice at Collection.
