At Rockstar Games, we create world-class entertainment experiences.
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.
Rockstar is on the lookout for talented Senior Trust & Safety Analyst to support the ongoing growth of the Rockstar Games Creator Platform, which includes the FiveM and RedM modification platforms for Grand Theft Auto V and Red Dead Redemption II. This hire will be responsible for leading complex investigations, making high-impact enforcement decisions, and helping to improve the policies, workflows, and quality standards that support a safe and fair Creator Platform ecosystem.
This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India.
WHAT WE DO
- The Rockstar Games Creator Platform Team delivers a technology platform that enables players to experience community created content on fully customized dedicated servers, allowing creators to build their own game modes and modifications using various scripting languages.
- We help ensure that user-generated content from our creators follows Rockstar Games’ policies, helping create a safe and welcoming environment for all users.
- We develop processes using technology solutions to handle moderation at scale across Rockstar Games’ user-generated content ecosystem.
RESPONSIBILITIES
- Provide guidance and case support to analysts, including coaching on complex investigations, policy interpretation, and enforcement decisions.
- Monitor case quality, escalation trends, and operational performance, and recommend improvements to workflows, guidance, tooling, and quality controls.
- Review and investigate complex Trust & Safety reports involving user-generated content, creator activity, FiveM and RedM servers, community forums, Marketplace submissions, and other Creator Platform surfaces.
- Review appeals and escalations from analysts or other operational teams, identify errors or inconsistencies, and provide clear guidance on appropriate outcomes.
- Conduct advanced investigations using internal tools, OSINT, and cross-platform intelligence sources. Make high-confidence enforcement decisions involving severe, high-risk, or escalated violations.
- Be a subject matter expert on policy/moderation related topics, identify policy gaps, abuse trends, and recommend operational improvements.
- Conduct calibration sessions to keep the team on the same page and mitigate new policy enforcement challenges.
REQUIREMENTS
- 4+ years of relevant experience in Trust & Safety, content moderation, compliance, investigations, platform integrity, or a related operational field, preferably supporting user-generated content platforms.
- Strong experience with policy enforcement, global safety policies, interpreting and enforcing policies in complex or ambiguous cases.
- Strong understanding of UGC in gaming (user-generated content) and modding communities or a related large-scale UGC platforms.
- Ability to assess incomplete, conflicting, or cross-platform evidence and communicate complex policy decisions to internal stakeholders.
- Demonstrate excellent judgment and decision-making, supported by strong analytical and investigative skills.
- Outstanding communication and interpersonal skills.
- Capable of working independently and with cross-functional teams across the organization.
- Experience using case-management, ticketing, documentation, or investigation tools like Jira, Confluence, Zendesk, is beneficial.
PLUSES
Please note that these are desirable skills and are not required to apply for the position.
- Experience in mentoring analysts or supporting team development.
- Prior experience in launching new moderation programs, workflows, tooling, or pilot operations.
- Passion for Rockstar Games and its gaming ecosystem.
- Familiarity in handling or participating in roleplaying, gaming or modding communities, particularly within the Grand Theft Auto and FiveM/RedM ecosystem.
- Good understanding on online investigations, platform abuse, creator monetization, marketplace risk, or live-service operations.
HOW TO APPLY
Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
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