Senior User Experience Designer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Position Overview:

The Product Design team structure is a blended model. All design belongs to a centralized design team that delivers a globally unified product and brand identity. Designers also belong to pod teams of product management, development, and research, working as one to ship entire lines of business.We like problem solvers with small egos. We value individual vision, and we invest in individual growth. We work through issues as a team to craft global designs, and we embrace experimentation.

What You'll Do:

• Lead user research to understand user needs, behaviors, and pain points across product ecosystems.
• Define and evolve user personas, journey maps, and experience maps to guide design strategy.
• Direct creation of wireframes, mockups, and prototypes while establishing design standards.
• Oversee usability testing, synthesize feedback, and mentor junior designers on iterative methodologies.
• Partner with product, engineering, and stakeholders to ensure designs are feasible and business-aligned.
• Evolve the design system, championing adoption across all products.
• Manage multiple complex projects in a fast-paced environment while mentoring the team.
• Champion industry trends and best practices to continuously improve design processes and outputs.

What We’re Looking For:

• 7+ years leading design strategy in complex B2B/SaaS environments.
• Exceptional portfolio demonstrating mastery of user-centered design and research methodologies. Focusing on discovery and process over output.
• Advanced proficiency with Figma, including design systems management.
• Proven ability to influence stakeholders and defend design decisions with data-driven insights.
• Advanced problem-solving with ability to balance business, user, and technical constraints.
• Deep knowledge of WCAG accessibility standards and inclusive design practices.
• Experience working with AI tools and how to incorporate AI in UX practices.
• Fluent in spoken and written English.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!