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Remote
Remote only
About the Engagement
Focus Consulting is seeking a senior-level UX/UI Designer to join an active digital services engagement with the Commonwealth of Massachusetts Executive Office of Education (EOE). You'll be embedded on a cross-functional agile team; alongside engineers, a product manager, and a lean design team, working to build and iterate on a Family Portal and Case Management System that supports families applying for child care financial assistance.
This is a long-term engagement (minimum 12 months) supporting a system used by real families, caseworkers, and child care providers across Massachusetts. The work is meaningful and fast-paced. Accessibility is a core requirement.
Note: This role requires a background check (CORI) and credentialing review prior to system access, per Massachusetts state requirements.
What You'll Do
Own UX and UI designs from concept to handoff — wireframes, flows, high-fidelity mockups, and interactive prototypes that stakeholders can react to quickly
Build and maintain components within an evolving design system
Translate complex workflows (case management, eligibility, intake) into clear, accessible, and usable interfaces
Collaborate directly with engineers to ensure designs are implemented accurately — and adjust thoughtfully when technical constraints require it
Support accessibility reviews and contribute to WCAG 2.1 Level AA compliance; experience producing or contributing to VPATs is a strong plus
Participate in sprint ceremonies, design reviews, and stakeholder demos
Partner with a lean team — you'll need to be comfortable operating with some autonomy and picking up adjacent tasks as needed
What We're Looking For (Required)
5+ years of UX and UI design experience, with a portfolio that demonstrates strong visual design sensibility and systems thinking
Meaningful experience launching and maintaining digital products with a team; worked with front-end developers to know what agile implementation feels and what’s technically feasible
Working knowledge of accessibility standards (WCAG 2.1 AA) and how to design for them, not around them
Proficiency in Figma (components, auto-layout, prototyping)
Comfort in agile environments with iterative feedback cycles
Strong communication skills — you can present a design rationale to a non-designer audience without losing the room
Experience designing for public services/benefits
Strongly Preferred
Experience on government or civic tech projects (federal, state, or local)
Familiarity with VPAT documentation or Section 508 compliance
Experience designing multilingual or multi-audience platforms
Familiarity with design systems at a component/token level
Experience with case management workflows
Familiarity with trauma-informed design or research
The Environment
You'll be working on a lean design team currently without dedicated user research support, so resourcefulness matters. The client responds well to visuals and needs to see things to react to them; rapid prototyping and a "show don't tell" instinct will serve you well here. Engineering is strong and collaborative. When something gets implemented differently than designed, the expectation is problem-solving, not friction.