Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Creates and defines seamless, consistent and desirable experiences for Global Payments products and services through the application of user-centered design principles including qualitative and quantitative user research and analysis and visual and/or interaction design. The UX Designer/Architect helps define an in-depth understanding of the context in which our customers interact with our products and services. The UX Designer/Architect applies customer needs, motivations, tasks and goals to the design of highly engaging experiences for multiple devices, delivery channels and at times, non-digital touchpoints. The UX Designer/Architect acts as an user advocate to project teams and collaborates well with all Stakeholders in the development of the experience.
What Part Will You Play?
- Assists with the definition of UX Strategy by providing an understanding of vision and business strategy alignment, to ensure all stakeholders understand the user and the experience they desire. The UX Strategy could include competitive landscape, user analytics, customer data, behavioral segmentation, personas, high level scenarios, interaction model, journey map, content strategy, ecosystem considerations, social, mobile, local/cultural considerations, product roadmap, and feature set prioritization.
- Performs appropriate research method needed which could include usability testing, complex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting, and focus groups. Performs the research, analyses the results, and creates actionable and detailed recommendations based on the user research to ensure users needs have been identified and communicated to project team.
- Defines the patterns, navigation, structure and hierarchy by creating user stories and scenarios, complex process flows, mind maps and affinity diagrams, journey mapping and ecosystem diagrams while identifying opportunities and challenges to ensure the users' needs are met when they interact with our product and services.
- Creates the design of the user experience through facilitating participatory design sessions, design evaluations, brainstorming sessions, creating low fidelity wireframes, high fidelity prototypes, simulations, story boards, visual design, developing user design patterns and style guides to communicate and gain feedback from the users and stakeholders. Ensures design is in line with accessibility guidelines to ensure compliance.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Interaction Design, Human Factors, or Related Field, and/or combination of relevant training and/or experience in lieu of degree
- Typically Minimum 4 Years Relevant Exp
- Researching and designing user experience solutions independently
Preferred Qualifications
- Psychology, Interaction Design, Human Computer Interaction, Product Design, Graphic/Visual Design, Human Factors, Library Science, English, Information Technology or related field
- Typically Minimum 4 Years Relevant Exp
- Researching and designing user experience solutions independently within the Financial Industry
- CUA
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
- Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
- Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Tools - Industry Research card sorting (Optimalsort) and survey tools; Usability Testing tools (Morae, Camtasia, WebEx Recording), Prototyping tools (Balsamiq, Axure, Omnigraffle), and other design tools (Adobe Creative Suite)
- Programming Languages - CSS3, HTML5, responsive design.
- Platforms - Knowledge of multiple browser, OS and computing platforms and associated design considerations, Web Accessibility compliance
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
