Want to know if this job is worth applying to?
Chicago, Illinois, United States
Hybrid
Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.
Job Description:
Do you enjoy building the systems, processes and teams that enable exceptional client work? Are you energized by helping analytics organizations scale through operational excellence, innovation and collaborative leadership?
As a SVP, Data & Intelligence at Zeno, you will lead the operational strategy and business performance of the U.S. Data & Intelligence practice. Working closely with practice leadership, client teams and cross-functional partners, you will oversee resource planning, delivery operations, financial performance and workflow optimization while helping modernize how analytics work is delivered across the agency.
This is an opportunity for a strategic operations leader to shape the future of Zeno's Data & Intelligence practice by strengthening delivery, advancing AI-enabled workflows and building an environment where teams can consistently deliver exceptional client outcomes.
About the Role:
Practice Operations & Business Leadership: Lead the operational performance of the U.S. Data & Intelligence practice, overseeing staffing, utilization, forecasting, delivery operations and overall business health.
Resource Planning & Delivery Excellence: Partner with practice leaders to develop staffing strategies, balance team capacity and ensure client programs are delivered efficiently, consistently and at the highest quality.
Operational Strategy & Process Innovation: Develop scalable workflows, standardized frameworks and operational best practices that improve efficiency, visibility and consistency across the analytics organization.
AI & Analytics Modernization: Identify opportunities to leverage AI, automation and emerging technologies to streamline analytics workflows, improve delivery and strengthen operational performance.
Financial & Performance Management: Oversee forecasting, utilization, profitability and operational reporting while identifying opportunities to improve business performance and delivery effectiveness.
Client Leadership & Strategic Partnership: Provide executive oversight and strategic counsel for select client relationships, partnering with senior leaders to support successful delivery and long-term client growth.
Talent Leadership & Organizational Development: Mentor and develop team members while partnering with practice leadership on hiring, organizational design, succession planning and capability development.
Cross-Functional Collaboration & Practice Growth: Partner across strategy, creative, earned media, digital and account teams to strengthen integrated delivery while helping evolve the agency's analytics capabilities and long-term growth strategy.
About You:
15+ years of experience in analytics, operations, communications, marketing or related fields within an agency, consulting or client-service environment.
Proven success leading analytics operations, delivery organizations or large-scale professional services teams.
Experience overseeing staffing, resource planning, forecasting, utilization and operational performance.
Strong understanding of analytics delivery, integrated communications and agency operations.
Experience developing scalable operational processes, governance frameworks and delivery best practices.
Strong financial acumen, including experience managing profitability, forecasting and business performance.
Experience leading organizational change, operational transformation or workflow modernization initiatives.
Familiarity with AI-enabled workflows, automation and emerging technologies that improve analytics delivery and operational efficiency.
Demonstrated success building, mentoring and developing high-performing teams.
Exceptional communication and leadership skills with experience building alignment across cross-functional teams and executive stakeholders.
Collaborative leadership style with a passion for operational excellence, continuous improvement and helping teams succeed.
Preferred Qualifications:
Experience supporting enterprise analytics, communications measurement or integrated marketing organizations.
Experience implementing AI-enabled operational workflows or delivery automation.
Experience contributing to organizational strategy, capability development or practice growth initiatives.
Familiarity with business intelligence, analytics or resource management platforms.
Pay Range: $160,000-$235,000 USD/yr.
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
Level 09
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
About Our Benefits
Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.
Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job-related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.