Senior Warranty Specialist

About Carvana

At Carvana, we sell cars, but we’re not salespeople. Since 2013, we’ve been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”).

With the ability to search thousands of vehicles from our expansive inventory, to high-resolution 360° photographs of our vehicles’ interior and exterior, to real-time financing and the ability to complete contracts without visiting the back room of a dealership, we provide a seamless, online car buying experience for consumers that can be completed from their desktop or mobile device. All our vehicles are inspected and reconditioned based on our 150-point certification checklist and come with a 7-day return policy. We also operate our own logistics network to deliver cars to customers as soon as the next day, as well as offer customer pick-up at our state-of-the-art Car Vending Machine locations (yes, you read that right). By putting customer satisfaction at the core of our business, we’ve built a no-pressure, no-haggle online car buying experience that saves our customers time and money.

For more information on Carvana, take a look at our company introduction video.

About the team and position

The Sr. Specialist Warranty is responsible for the oversight, administration, and optimization of all warranty claims and recovery processes for a large-scale Class 8, Class 6, and Class 5 tractor and trailer fleet. This includes managing relationships with OEMs (e.g., Freightliner, Isuzu, Cummins), ensuring shop compliance with filing procedures, and identifying "hidden" recovery opportunities like policy adjustments and campaigns.

The Sr. Specialist Warranty is an individual contributor role based at Tempe headquarters, reporting directly to the Associate Director Vendor and Asset Operations. This role will work a traditional Monday - Friday business hours schedule (typically 8-5).

What you’ll be doing

• Claim Lifecycle Management: Oversee the submission, tracking, and reconciliation of all warranty claims to ensure maximum recovery of parts and labor costs.
• OEM & Dealer Relations: Act as the primary point of contact for manufacturers and dealerships; negotiate "policy" or "goodwill" coverage for failures occurring just outside of standard warranty terms.
• Compliance & Auditing: Perform regular audits of internal repair orders to ensure technicians and service writers are documenting "three Cs" (Complaint, Cause, and Correction) required for successful filings.
• Data Analysis: Monitor failure trends across the fleet to identify recurring component issues. Provide data to the Procurement team to influence future equipment specifications.
• Financial Reporting: Track monthly recovery targets and provide leadership with visibility into "dollars-per-unit" recovered and pending credits.
• Campaign & Recall Tracking: Monitor completion rates for safety recalls and manufacturer service bulletins across multiple regions/terminals.

Required Qualifications

• Experience: 3+ years in heavy-duty trucking maintenance, specifically focused on Class 8, Class 6, and Class 5 equipment.
• Technical Knowledge: Deep understanding of VMRS (Vehicle Maintenance Reporting Standards) codes and major OEM portal systems (e.g., Daimler, Cummins QuickServe, etc.).
• Communication: Ability to bridge the gap between "grease-under-the-fingernails" shop operations and corporate financial reporting.

What you should have

• Working knowledge of the transportation and mechanical repair industry
• Warranty processing experience 
• Proficient in G Suite (Gmail, Google Docs, Google Sheets, etc.), Excel (SQL is a plus), and has experience building forecast models and analyzing complex data sets to make impact high-impact business decisions

What we’ll offer in return

• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English
• Ability to work a flexible work schedule 
• Sees the ‘big picture’ with the ability to get it done (task oriented) 
• High energy and the ability to multitask and prioritize effectively
• Strong interpersonal skills creating the ability to influence Operating units across the Carvana Network

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.