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Helsinki, Uusimaa, Suomi / Finland
Remote only
Supermetrics is looking for a Senior Technical Support Engineer to own our most complex customer relationships. This isn't a software engineering role, resolving tickets and owning the technical relationship is the core of the job, but you're expected to arrive already comfortable directing agentic AI tools, such as AI coding assistants built into your editor or terminal, to diagnose and fix issues faster, not treat that as a stretch skill to pick up later.
You'll move fluidly between talking a customer through a connector failure and using an AI coding agent to trace a schema mismatch to its root cause, and as your product depth grows, you'll increasingly turn bug reports into proposed fixes rather than just well-documented tickets for someone else to pick up. As AI handles more of the day-to-day questions, this role becomes about the cases that need real technical judgment, and using AI to solve problems that used to require an engineering handoff.
Pay Transparency Statement: The base salary range for this role is $80,000 to $90,000 USD annually + bonus. These figures reflect the compensation offered for remote U.S. based candidates.
Supermetrics is committed to fair and equitable compensation practices. We regularly review pay data to ensure internal equity, market alignment, and full transparency in how we reward performance.
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Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 300+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.
