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New York, New York, United States
Hybrid
Not Available
Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences.
The ideal candidate has 3+ years of experience across SEO, AEO, organic growth, or digital strategy, ideally with an agency or consultancy background. You bring hands-on SEO expertise, experience advising clients on search strategy, and a track record of translating insights into actionable recommendations that drive customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value.
You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.
Yotpo Discover helps eCommerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and eCommerce teams clear visibility into performance, gaps, and opportunities.
If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
About Yotpo US:
At Yotpo, our culture is built around our people. We listen to employee feedback and turn it into meaningful opportunities to connect, learn, and celebrate — from team events and Lunch & Learns to end-of-year celebrations, affinity groups, and community partnerships. We’re always looking for new ways to make Yotpo a place where people feel connected, supported, and empowered to do their best work.
Yotpo is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
Base salary: $105,000-120,000
In addition to base salary, this role includes a variable compensation component.
Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
Artificial Intelligence (AI) Disclosure
If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.
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