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Boston, Massachusetts, United States
Onsite
As a Luxury Dining Server, you are the ambassador of the guest experience and a key contributor to creating memorable, world-class dining moments. This position goes beyond traditional table service by delivering personalized hospitality, anticipating guest needs before they arise, and ensuring every interaction reflects the highest standards of luxury service.
The ideal candidate possesses a passion for excellence, extensive food, wine, and beverage knowledge, exceptional attention to detail, and a genuine desire to create unforgettable experiences for every guest. Servers are expected to embody professionalism, grace, and warmth while executing flawless service in a sophisticated dining environment.
Create personalized, memorable experiences that exceed guest expectations.
Welcome guests warmly and establish immediate rapport through genuine hospitality and professional presence.
Anticipate guest needs through attentive observation and proactive service.
Demonstrate exceptional emotional intelligence when interacting with guests, adapting service style to individual preferences.
Maintain a refined, polished, and confident demeanor throughout service.
Ensure every guest feels recognized, valued, and cared for from arrival through departure.
Handle guest requests, concerns, and special occasions with urgency, discretion, and professionalism.
Create lasting impressions that foster guest loyalty and repeat visitation.
Possess expert knowledge of all menu offerings, ingredients, preparation techniques, and culinary concepts.
Demonstrate advanced knowledge of wine, spirits, cocktails, and beverage pairings.
Confidently guide guests through menu selections and make personalized recommendations.
Execute refined service standards, including proper table maintenance, course pacing, and presentation.
Utilize suggestive selling techniques that enhance the guest experience while increasing sales.
Accurately explain daily features, seasonal offerings, chef specialties, and limited-availability items.
Maintain awareness of dietary restrictions, food allergies, and special accommodations to ensure guest safety and satisfaction.
Coordinate seamlessly with sommeliers, bartenders, runners, server assistants, and culinary team members.
Manage assigned tables with precision while maintaining awareness of the entire dining room.
Monitor each course and guest satisfaction throughout the meal.
Ensure food and beverage are delivered according to established luxury service standards.
Maintain proper use of seat positions, service terminology, and service choreography.
Present checks accurately and professionally while expressing genuine appreciation for the guest's visit.
Participate actively in pre-shift meetings and continuous education programs.
Complete all opening, running, and closing side work to the highest standard.
Maintain immaculate dining room appearance and service stations.
Ensure all equipment, glassware, silverware, and service tools are properly stocked and maintained.
Comply with all company policies and procedures related to food safety, sanitation, alcohol service, and workplace safety.
Support team members to create a collaborative and guest-focused culture.
REQUIRED SKILLS & ABILITIES:
Minimum 2 years of luxury, fine dining, or upscale hospitality experience.
Strong knowledge of food, wine, spirits, and modern dining trends.
Proven commitment to hospitality excellence and guest satisfaction.
Exceptional communication and interpersonal skills.
Ability to remain composed and professional in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work collaboratively within a high-performing team.
Basic computer and POS system proficiency.
High school diploma or equivalent required.
Wine certifications, hospitality education, or luxury service training preferred.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
Ability to lift and carry trays, plates, and service items weighing up to 30 pounds.
Ability to bend, reach, push, pull, and maneuver throughout the restaurant safely and efficiently.
Ability to work in varying temperatures, including kitchens, storage areas, and refrigerated spaces.
Ability to maintain focus, stamina, and attention to detail throughout extended service periods.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.