Server Assistant

The primary role of the Assistant is to ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, in accordance with restaurant stanards. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.  

Duties/Responsibilities: 

• Assist servers during meal period. 

• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using 

• names when possible. 

• Be thoroughly familiar with all Meeting at Market menu items, ingredients, specials, beverages, etc. 

• Stock needed supplies in side stands. 

• Polish silverware and glassware. 

• Pick up clean linen; return dirty linen. 

• Buss and set tables. 

• Refill pitchers during meal period. 

• Refill guests' glasses when necessary. 

• Ensure service to all guests follows established standards, is consistent, efficient and courteous. 

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and 

• whatever time of day. 

• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc. 

• Practice emergency procedures in compliance with hotel/company standards; react and assist in 

• hotel emergency situations as needed. 

• Be an ambassador of the hotel and the company at all times, in and out of the work place. 

• Observe standards for the department in image, appearance, and grooming; properly represent 

• the company and the profession to outside organizations and the community. 

• Be knowledgeable of, implement, communicate, and comply with policies of Orient-Express 

• Hotels, Charleston Place Hotel and its Hotel Human Resources Department. 

• Maintain confidentiality and security of all guest and general hotel information. 

• Assist in other areas as needed. 

Required Skills/Abilities: 

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.  

• Ability to provide friendly, efficient and courteous service to guests.  

• Ability to access, input and retrieve information on the computer system. Ability to memorize menus. 

•  Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.  

• Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests. 

•  Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas.  

• Ability to provide legible communication.  

• Ability to complete work in a timely, accurate and thorough manner. 

•  Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.  

• Additional foreign language skills a plus. 

Education and Experience: 

High school diploma or equivalent. 

Physical Requirements: 

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: 

• Must be able to lift equipment, supplies, etc. of at least 30 pounds. 

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure. 

• The role may require extended periods of time on your feet, especially during peak hotel hours or events. 

• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities. 

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.