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Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
The Server Engineer (L2) is responsible for handling Level 2 technical incidents and service requests related to server and infrastructure systems. The role focuses on incident analysis, troubleshooting, escalation support, and system stability, ensuring services meet defined SLA.
Key Responsibilities:- Handle L2 incidents and requests escalated from L1 or received directly via Hotline
- Analyze and troubleshoot issues related to OS, servers, virtualization, network connectivity, and system services
- Perform advanced troubleshooting, log analysis, and root cause analysis (RCA)
- Provide resolution or workaround within agreed SLA; escalate to L3/vendor when required
- Support installation, configuration, patching, and upgrades of server systems
- Operate and maintain:
- Linux and/or Windows Server environments
- Virtualization platforms (VMware / Hyper-V / KVM)
- Backup, restore, and storage systems - Coordinate with Network, Security, Application, and Cloud teams during incident resolution
- Participate in incident review, problem management, and preventive actions
- Maintain operational documents, SOPs, and knowledge base articles
- Support DR/BCP testing and production system maintenance activities
Skills & Experience:- Bachelor’s degree in Information Technology, Computer Science, or related fields
- 2–5 years of experience in Server / System / Infrastructure Operations
- Strong hands-on experience with:
- Linux (RHEL/CentOS/Ubuntu) and/or Windows Server
- Virtualization platforms (VMware, Hyper-V, KVM)
- Basic networking (TCP/IP, DNS, DHCP, Firewall concepts) - Experience working in L2 support, NOC, Hotline, or 24x7 operation environment
- Comfortable working in fixed shifts including weekends
- Solid troubleshooting and analytical skills
- Ability to work under pressure and manage multiple incidents
- Good communication skills for coordination and escalation
- Strong sense of ownership and responsibility
- Ability to work independently during shifts
- Good at English communication
Preferred Qualifications:- Experience with Cloud platforms (AWS, Azure, GCP)
- Familiar with ITIL processes (Incident, Problem, Change Management)
- Relevant certifications: RHCSA/RHCE, MCSA, CCNA, ITIL Foundation
- Ability to read and understand technical documentation in English
Work Schedule:
- Fixed shift: Full Saturday and Sunday and 3 week days, 2 week days off
- Two days off per week (based on assigned shift)
- Involved in Hotline / On-call services
- Flexible start hours between 7:45 AM and 9:00 AM with manager approval.
Workplace type:
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
