Server PM - Naisho Room at The Watermark Hotel (Omakase Experience Preferred)

RESPONSIBILITIES - Include but not limited to:

• Greet guests and take food and beverage orders, utilizing suggestive/up-selling techniques.
• Retrieve and serve alcoholic, non-alcoholic beverages and meals to guests courteously and efficiently according to restaurant specifications.
• Inputting orders accurately.
• Collect and process payments.
• Assist in the maintenance of the restaurant area and supplies.
• Have knowledge and understanding of the menu and are able to answer questions in regard to ingredients and allergens.
• Perform job functions with attention to detail, speed and accuracy, prioritize and organize.
• Maintain complete knowledge of and comply with all restaurant policies and standard of service.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all (B. F. Saul Company Hospitality Group) services/features and local attractions/activities to respond to guest inquiries accurately.
• Complete all side work before the doors open.
• If needed, assist with Escorting guests to tables and assist in seating at tables.
• Notify a manager whenever a guest is/expresses or appears unhappy/upset/disgruntled in any way.
• Maintain complete knowledge of table/seat/station numbers, room capacity and hours of operation, menus, price range and dress code of (B. F. Saul Company Hospitality Group).
• Inspect the condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine list as changes occur.
• Touch tables, build out return clientele.
• Other duties and tasks deemed necessary by management.
 
KEY RELATIONSHIPS:
• Internal: Talent in restaurant, assist bar, and all other F&B areas, Culinary/Stewarding, Storeroom/Purchasing, Accounting and HR.
• External: (B. F. Saul Company Hospitality Group) guests and visitors, equipment repair personnel and liquor suppliers.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
 
Qualifications Essential:
• Provide legible communication.
• Compute basic arithmetic.
• 2 years’ experience in a similar position dealing with the public.
• Ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize.
• Follow directions thoroughly.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent restaurant data.
• Provide clear, pleasant telephone communication with proper grammar.
 
Certificates:
• The State of Virginia requires all employees who handle food and liquor to have a Food Handler and Responsible Vendor Certificate. Therefore, this certificate is a requirement for employment at (B. F. Saul Company Hospitality Group)
• and any expenses incurred to obtain the certificate or to renew it, is the responsibility of the employee. This certificate is necessary to work at any restaurant and is not for the exclusive use of (B. F. Saul Company Hospitality Group).
• Physical Abilities:
• Exert physical effort in transporting up to 20 pounds.
• Endure various physical movements throughout the work area.
• Remain in a stationary position for up to 4 hours throughout the work shift.
• Required to stand, stoop; walk; use hands to finger, handle or feel, lift, reach with hands and arms; talk to hear and taste or smell.
• Occasionally exposed to fumes or airborne particles and extreme heat. Work near moving mechanical parts.
• Outdoor weather conditions.
• Noise level in the work environment is usually loud.
 
SPECIAL REQUIREMENTS:
• Language Skills
• Ability to read, write and speak in English is needed to successfully accomplish the essential duties of this job.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively before employees of the Company.
 
EEO AA M/F/Vet/Disabled

BENEFITS:

• Weekly Pay
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends