Service Advisor

Company :

Terra Industrial New Zealand Limited

Join Terra Cat as a Service Advisor — Keep the Wheels Turning!

At Terra Cat, we don’t just keep machinery moving — we keep industries running. And right now, we’re on the hunt for a Service Advisor who thrives on connecting people, solving problems, and delivering exceptional service every step of the way.

If you love being the go-to person, enjoy juggling a fast-paced workload, and want to work with a team that’s as solid as the machines we support… this could be your next move.

This role can be based in any of our central locations- Palmerston North, Napier, Rotorua, Wellington.

What You’ll Be Doing

As our Service Advisor, you’re the vital link between our customers and our service teams — the one who keeps everything running smoothly behind the scenes and delivers an outstanding customer experience.

Here’s how you’ll make an impact:

• Own every customer interaction from first contact to final follow-up
• Keep customers informed with clear, accurate, and timely communication
• Open, manage, and close service calls like a pro
• Keep schedules updated and work flowing efficiently
• Monitor and manage work in progress (WIP) to hit team targets
• Ensure timelines, KPIs, and service standards are consistently met
• Prepare and manage quotes and invoices with precision
• Collaborate with Parts, Service, and Admin teams to get the job done

What You’ll Bring

• Experience with quotes and invoicing
• Understanding of service operations
• A background working with customers and building relationships
• Knowledge of construction or earthmoving industries ideal

Why Terra Cat?

At Terra Cat, you’ll be part of a high-performing team that values collaboration, growth, and getting the job done right. We’ll support your development, challenge you to grow, and celebrate your wins along the way.

Benefits include 6.5% superannuation, medical insurance, fuel discount card, purchasing privileges… and more.

Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562).