Service Attendant (Hospitality Services)

Be part of a team that helps make everyday life at The Mather feel welcoming, seamless, and extraordinary. At The Mather in Tysons, Virginia, we’re looking for a Service Attendant who enjoys helping people, staying active, and making things happen behind the scenes. You’ll play an important role in creating exceptional experiences for residents by supporting events and programs, preparing spaces, assisting with audio/visual setups, responding to resident requests, and providing thoughtful day-to-day support. From setting up a room for a special event to helping a resident with a lockout, delivering a package, or stepping in at the concierge desk, you’ll be someone residents and team members can count on. This is a great opportunity for someone with a hospitality mindset, strong customer service skills, and the ability to stay organized while managing multiple priorities

ESSENTIAL FUNCTIONS

• Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc.
• Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction.
• Carrying and delivering items and packages.
• Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services).
• Responds in a timely manner to radio requests requiring immediate attention.
• Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences.
• Completes daily check-in report.
• Assisting Resident Engagement experience center with special events.
• Assist with audio/visual set ups such as movies, virtual meetings and presentations.
• Identifies areas of improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement Process.

QUALIFICATIONS AND SKILLS

Required:

• High School graduate.
• Excellent customer service skills.
• Ability to utilize MS Outlook and work order software systems.
• Ability to prioritize and organize multiple demands on time and projects.

Preferred:

• Experience with hospitality services.