Service Centre Team Leader- Birmingham New Street

An exciting opportunity has become available to join our Birmingham Service Centre Team as a Team Leader.

Salary - £32,290 per year based on 37 hours per week.

You must live within 1 hour’s commute of Birmingham New Street and be able to travel at unsocial hours reliably due to the shiftwork involved.

Purpose of Job

Reporting to the Service Centre Manager you will be responsible for ensuring the completion of all Service Centre responsibilities. The Team Leader will contribute to the development and implementation of new central processes and local best practices. There will be a requirement for Team Leaders to assess, coach and train new and existing Team Members. The role involves working various shifts including weekends and bank holidays.

Team Leaders will be expected to carry out all duties relevant to Team members as necessary to ensure successful Centre performance (including ensuring orders are correctly packed and loaded onto the trains at the correct times, carrying out routine service checks and procedures (e.g. fridge temperature checks), cleaning of the Service Centre and the environmentally disposal of packaging and waste materials).

You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment.  A background in team leadership or management is required for this role. A background in logistics supply and basic food hygiene experience would be desirable but not essential.

Principal Accountabilities

•             Responsible for the timely preparation and delivery of supplies and equipment to CrossCountry and

               its clients.

•             Responsible for carrying out Service Centre checks and procedures

•             Responsible for ensuring equipment is fit for purpose

•             Responsible for the cleaning of CrossCountry premises and equipment at own location

•             Ensuring stock and equipment levels are continuously maintained

•             Ensuring all stock and equipment movements are accounted for using correct procedures

•             Be aware of and comply with all company policies and procedures

•             Be aware of and comply with all relevant safety rules and regulations

•             Responsible for professional communication with internal and external suppliers, customers and

               colleagues

•             Responsible for accepting and accounting for deliveries from suppliers

•             Responsible for correct storage of all CrossCountry stock and property

•             Responsible for the security of buildings, contents, and colleagues

•             Requirement to attend additional training as necessary

•             Requirement for use of specialist equipment if appropriately trained

•             Provide assistance to the Service Centre Manager or Customer Service Manager in order to ensure

               maintenance of Centre performance

•             Providing relief cover for the Service Centre Manager

•             Provide relief cover at other locations

•             Possible requirement to lodge

•             Carry out various other duties if suitably trained

In addition to the above the Team leader is responsible for:

•             Ensuring the Service Centre is compliant with all internal and external auditing criteria

•             Disseminating information to staff, colleagues and management

•             Short term Roster management - shift coverage and usage of overtime and/or agency staff

•             Medium term roster management – including annual leave coverage and engineering works

•             Long term roster planning – identifying areas for roster improvement

•             Liaising with Resources, Payroll and Customer Service Managers

•             Assessment, coaching and motivating of Team Members

•             Development of best practices

•             Implementation of new central processes

•             Placing stock orders with external and internal suppliers

•             Investigating any KPI shortfalls

•             Training and coaching of new entrants

To apply, please submit your CV by the close date of Monday 2nd November 2026.

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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