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Service Cloud Architect - R01526359 at Brillio | Swiftcruit
Salesforce Service CloudOmni channel implementationLive agentCase managementCTITelephony implementationWorkforce managementEinsteinSalesforce best practicesConga ComposerIntegrations
Company Location
Bengaluru, Karnataka, India
Remote Work Policy
Hybrid
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
Netsuite Solution Architect
Job requirements
Must have :
Omni channel implementation
Live agent
Entire case management and case warming approaches
Case load balancing issue and solution handlings
CTI and telephony implmentation
Workforce management
Basics of einstein
Nice to have :
Advanced einstien
Enhancing client, support user and end client experience
Inter communication with architects of other teams before and after proposing a solution
Calm and cool and should have lot of patience for issue handling
General skills :
Salesforce best practices
salesforce architectural practices and limitations
360 degree view implementation
Integrations with other systems (handling and proposing solution)
