Service Delivery Automation Lead

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Service Delivery Automation Lead. This role is based in India, Hyderabad.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Role Overview

We are seeking an experienced Service Delivery Automation Lead to identify design and enable automation solutions across enterprise Application Managed Services operations.

This role is embedded within Global Service Delivery Operations teams and focuses on improving efficiency quality and consistency by introducing practical automation into day-to-day Service & Support delivery workflows, platforms and tools. This role works closely with regional delivery teams as well as global teams to align automation initiatives to common standards frameworks and reusable patterns.

The ideal candidate combines strong service delivery process knowledge, enterprise platform experience and automation design skills to turn operational challenges into scalable automation solutions.

Key Responsibilities

• Partner with service delivery teams to identify automation opportunities within operational and support processes.
• Analyze current delivery workflows and recommend automation solutions that reduce manual effort, improve consistency and lower operational risk.
• Design scalable automation frameworks that integrate enterprise platforms such as ServiceNow and ERP systems.
• Define automation solution designs using appropriate technologies including workflow automation APIs scripting, AI, and RPA where applicable.
• Lead automation backlog prioritization and roadmap definition.
• Work with global teams to align automation initiatives to shared standards architectures and implementation patterns.
• Support consolidation of automation efforts into a consistent global approach while still meeting regional delivery needs
• Prioritize automation initiatives based on delivery impact feasibility and value
• Provide architectural guidance and support to Service Delivery Automation Engineers during implementation.
• Ensure automation solutions are scalable maintainable and suitable for reuse across multiple support processes and Product Lines.
• Establish automation governance, standards, and best practices.

Required Qualifications

• Bachelor’s degree in computer science information systems engineering or related field
• 5 or more years of experience in service delivery automation process improvement or enterprise systems architecture.
• Strong experience analyzing service operations support or managed services workflows
• Experience working with enterprise IT service management platforms such as ServiceNow
• Working knowledge of automation approaches including workflow automation, APIs scripting, and RPA.
• Ability to translate operational needs into clear practical automation solution designs
• Strong analytical problem solving and communication skills
• Ability to collaborate effectively with both regional delivery teams and global stakeholders

Preferred Skills

• Experience working in global service delivery or managed services organizations
• Familiarity with ERP platforms (SAP, etc) and enterprise application environments
• Experience aligning regional solutions to global standards or shared frameworks
• Exposure to AI assisted automation use cases where they provide clear operational value
• Experience working closely with automation or engineering implementation teams

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.